Service Management

2 days ago

Makati City, National Capital Region, Philippines East West Banking Corporation Full time ₱900,000 - ₱1,200,000 per year

About the Job

Locations:
Makati

Corporate Title
: Assistant Vice President

Work Arrangement:
Hybrid

Our
Digital Products and Channels Team
is looking for experienced professionals to join us in
Makati
for the role of
Service Management & Incident Response Lead
.

In this role you will lead and support incident response teams in detecting, managing, and recovering from system downtimes, while collaborating with internal and external stakeholders to identify root causes, reduce risk, and communicate impact clearly. You will oversee incident investigations, ensure proper tracking and resolution, maintain dashboards and tools, and train analysts to enhance operational response and system resilience.

Your dream. Our focus.

East West Banking Corporation (EastWest) is one of the largest universal banks in the Philippines, and is committed to continuously invest in people and in process, product, and service enhancements, and embrace new ideas to enhance the EastWest experience.

We empower our employees to drive their careers and are committed to provide the runway for them to grow. We value teamwork and individual initiative. Join us and be part of a highly engaged team, and a workplace that promotes development and goal attainment.

Whether you're just starting out, or already a seasoned professional, EastWest can help you unleash your potential, and bridge the gap between dream to success.

What the role will entail

  • Monitor and respond to security events, incidents, and alerts, while establishing new processes and tools where necessary.
  • Conduct thorough root cause analysis (RCA) to prevent incident recurrence and mitigate foreseeable issues.
  • Review incident data based on RCA and provide recommendations to prevent future occurrences.
  • Proactively identify possible mitigating actions and insights for improving security posture.
  • Identify recurring patterns and propose clear actions to reduce associated risks.
  • Prioritize and resolve all levels of issues, ensuring P1 incidents are handled by the necessary teams.
  • Build and enhance tooling, dashboards, and alerting systems, ensuring data accuracy, completeness, and ongoing improvement.

What we're looking for

  • Bachelor's Degree in Computer Science or Telecommunications or any related field
  • Certification in relevant IT/Project Management related subjects will be an advantage
  • At least 3 years of experience in Incident Management and 5 years in technology roles (systems, networking, application operations, NOC, etc.).
  • Strong communication skills, with the ability to convey technical matters clearly to all levels, including business stakeholders.
  • Experience in banking, financial apps, or fintech is highly desirable.

What you can expect from joining our team

  • Career development and training opportunities
  • Competitive salary package and benefits
  • Performance-based incentives and recognition programs to reward high-performing individuals
  • Opportunity to work with industry experts and be mentored by them
  • Defined career progression paths to guide you in your professional growth

To know more about us, and our career opportunities visit https://careers-

  • Service Delivery Manager

    2 days ago

    Makati City, National Capital Region, Philippines Total Information Management Corp. Full time ₱800,000 - ₱1,200,000 per year

    The Service Delivery Manager is responsible for making sure that services are being seamlessly delivered to the clients of an organization. He/She is in charge of a variety of tasks, such as leading project teams, rectifying reliability issues, monitoring progress, tracking KPIs, and managing budgets. A Service Delivery manager plays a vital role in boosting...

  • Customer Service Manager

    2 days ago

    Quezon City, National Capital Region, Philippines DISCOVER GROUP OF TRAVEL SERVICE INC. Full time ₱20,000 - ₱40,000 per year

    As a Customer Service Manager for our travel agency, you will lead and oversee the customer service operations to ensure excellent client support across all communication channels. You will be responsible for supervising customer service representatives, ensuring proper handling and timely resolution of client concerns, and maintaining high service...

  • Service Mechanic Manager

    2 days ago

    Quezon City, National Capital Region, Philippines East Caravan Trading and Service Corp. Full time ₱240,000 - ₱360,000 per year

    Key ResponsibilityTeam Leadership & Development - Lead, mentor, and monitor a team of mechanics and support staff. Assign tasks effectively and support professional growth through training and coaching.Operational Management- Coordinate service workflows from intake to completion ensuring service goals and client expectations are met efficiently.Customer...

  • IT Manager

    2 days ago

    Makati City, National Capital Region, Philippines Lewis Personnel Management Full time $80,000 - $120,000 per year

    IT OPERATIONS MANAGERThe IT Operations Manager will oversee the IT support team and ensure the smooth and efficient operation of all IT-related functions within the organization. This includes managing onsite technical support for end users, maintaining IT infrastructure, coordinating vendor relationships, and ensuring all IT services meet operational...

  • Technical Services Manager

    1 day ago

    Mandaluyong City, National Capital Region, Philippines Concerted Management Corporation Full time $70,000 - $120,000 per year

    The role is responsible for the full project development cycle—from land acquisition, planning, and permitting to construction, delivery, and turnover—ensuring projects are completed on time, within budget, and aligned with quality standards. The position oversees coordination with consultants, contractors, internal teams, and regulatory agencies, while...

  • customer service

    2 days ago

    Makati City, National Capital Region, Philippines MKS WORKFORCE MANAGEMENT SERVICES INC Full time $104,000 - $130,878 per year

    About the role We are seeking a passionate and dedicated Customer Service professional to join our dynamic team at MKS WORKFORCE MANAGEMENT SERVICES INC'. As a Customer Service representative, you will play a crucial role in providing exceptional support to our valued clients, ensuring their satisfaction and loyalty. This full-time position is based in...

  • Business Development Manager

    2 days ago

    Makati City, National Capital Region, Philippines EPS Management Full time ₱720,000 - ₱1,080,000 per year

    A Business Development Manager understands revenue objectives, market segmentation, motivational resources, and how channel businesses work in tandem with external and internal sales.Must have strong business acumen given the points below:Serving as liaisonA Business Development Manager, job is to cover potential markets, new clients, and industry trends to...

  • Seafreight Manager

    2 days ago

    Makati City, National Capital Region, Philippines Rayomar Management, Inc. Full time $900,000 - $1,200,000 per year

    ORIENT FREIGHT INTERNATIONAL, INC. (OFII) is a proud member of Rayomar Management Inc.'s group of companies. Rayomar, one of the country's progressive investment and management entity since 1982 , has operation and ownership of several companies involved in shipping, crewing, logistics, freight forwarding and international trading.Well known in logistics &...

  • Customer Service Specialist

    11 hours ago

    Makati City, National Capital Region, Philippines Integrated Management Services Inc. Full time ₱70,000 - ₱120,000 per year

    IMS is an ever-growing company that has been in the business for almost 40 years. Today, IMS remains a frontrunner in providing affordable holistic membership programs to the masses and the working populace. Currently, we serve over 200 companies and over 300,000 Filipinos nationwide.As our Customer Service Specialist, you will work with the Customer Service...

  • Logistics Manager

    2 days ago

    Makati City, National Capital Region, Philippines Rayomar Management, Inc. Full time $60,000 - $80,000 per year

    ORIENT FREIGHT INTERNATIONAL, INC. (OFII) is a proud member of Rayomar Management Inc.'s group of companies. Rayomar, one of the country's progressive investment and management entity since 1982 , has operation and ownership of several companies involved in shipping, crewing, logistics, freight forwarding and international trading.Well known in logistics &...