Part-Time Customer Service Agent for a Gaming Accessories Company

5 days ago

Manila, National Capital Region, Philippines LTVplus Full time ₱150,000 - ₱250,000 per year

Description

Are you a passionate gamer with a knack for helping people? Do you understand the excitement of college sports fans? VarsityGripz, a licensed gaming products company, is looking for a Customer Support Agent to join our team

We innovate grips and wraps for PlayStation 5 and Xbox Series X|S consoles and controllers, built with premium materials and bold designs.

Requirements

  • Proven experience in a customer support role
  • Excellent written and oral communication skills
  • Experience with Gorgias
    Familiarity with Gen Z culture and a strong US- based cultural understanding
    Demonstrate understanding of current- generation gaming consoles (PlayStation 5 and Xbox Series X/S), including their core features and controllersProvide daily customer support via email and chat

Responsibilities

  • Utilize email and chat to manage customer interactions efficiently
  • Assist with relevant back office tasks as needed
  • Manage customer communications efficiently using Gorgias and additional internal tools

Nice to have

Nice to Have Interest and/or Knowledge in Sports ( American Football, College Football)

Working conditions

M F. 11 AM 3 PM EST

Is This YOU? Then We Want to Meet You

  • You've got customer service experience
  • You are a people person and you are a great communicator
  • You're friendly, adaptable, and a fast learner.
    Always up for a new challenge and you are handling it with a can- do attitude.
  • A team player who's not afraid to speak up, pitch in, and get things done.
    Thrive in fast- paced environments and adapt to changes like a pro.

If this sounds like you, then you're just who we're looking for to join our remote LTVplus squad

Who We Are LTVplus – Your Global Remote Team

At LTVplus, we're all about delivering WOWworthy customer experiences for brands worldwide. We're a remotefirst company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.

When you join LTVplus Your Mission will be to

  • Handle customer inquiries across email, chat, and social media like a pro.
    Be the voice of the brand, providing personalized and top- notch support.
  • Collaborate with our awesome team to boost customer satisfaction and share insights.
  • Use various tools and platforms to troubleshoot and resolve customer issues efficiently.
  • Adapt to different client needs – because every day is a new adventure

Tech Checklist – Gotta Have It

A reliable computer (preferably younger than 3 years) and a stable high

  • speed internet connection.
  • Some experience with customer support software (e.g., Gorgias, Zendesk, Intercom) would be awesome
  • A quiet, cozy workspace to handle calls and chats like a pro.

Employment type

Part-time

Department

Restaff

Division

APAC

Location

Philippines/Metro Manila/Manila

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