Virtual Care Navigator

2 days ago

Philippines Remote Raven Full time ₱180,000 - ₱300,000 per year

We are hiring

Client: A compassionate and dynamic behavioral health organization dedicated to providing exceptional care and support to our clients.

Position: As a Care Navigator, you will play a pivotal role in coordinating client services, ensuring engagement in treatment, and maintaining positive relationships with referral sources.

Key Responsibilities

  • Client Coordination & Engagement:
  • Conduct initial screenings to assess eligibility and explain agency programs and services.
  • Guide clients from referral to intake, ensuring a smooth transition into treatment.
  • Maintain consistent communication with clients to address concerns and re-engage as needed.
  • Referral Management:
  • Track client referrals and monitor statuses to ensure timely intake appointments.
  • Communicate with referral agencies to provide updates and resolve barriers to engagement.
  • Make external referrals to services not provided by the agency, such as medication management.
  • Administrative Tasks:
  • Ensure accurate data entry in the Electronic Health Record (EHR) system.
  • Prepare and release medical records as needed, documenting all related activities.
  • Monitor referral reports, follow up on outreach efforts, and document outcomes.
  • Support & Reporting:
  • Assist intake staff by ensuring clients complete required forms.
  • Develop and present weekly/monthly reports on referrals, admissions, and discharges.
  • Collaborate with the Manager to improve policies, procedures, and systems.
  • Client Advocacy & Outreach:
  • Address no-shows and cancellations by contacting clients 48 hours prior to appointments.
  • Use tools like PHQ-9, GAD-7, and SDOH to complete client screening documents.

Skills & Competencies:

  • Organizational Skills: Ability to manage multiple tasks efficiently while maintaining attention to detail.
  • Communication: Professional verbal and written communication skills to explain services and build positive relationships.
  • Empathy & Advocacy: Active listening skills and cultural competence to support diverse populations.
  • Technical Proficiency: Familiarity with EHR systems like Clinic Tracker, along with Microsoft Office and Google Workspace.
  • Problem Solving: Creativity and analytical skills to improve client engagement processes.
  • Time Management: Ability to meet deadlines and balance short-term and ongoing responsibilities.
  • Team Collaboration: Willingness to work closely with managers, clinicians, and referral agencies.

Qualifications

  • Experience in behavioral health, social services, or healthcare preferred
  • Familiarity with client screening tools (e.g., PHQ-9, GAD-7, SDOH).
  • Understanding of HIPAA and confidentiality regulations.


•
• Strong customer service skills and ability to promote agency programs.

  • Seniority Level
  • Associate
  • Industry
  • Hospitals and Health Care
  • Employment Type
  • Full-time
  • Job Functions
  • Administrative
  • Customer Service
  • Skills
  • Medical Assisting
  • Client Coordination
  • Electronic Health Records (EHR)
  • Customer Engagement
  • Technical Proficiency
  • Written Communication
  • Medical Records
  • Client Services

This is a full time role

$5-$6/hr

100% Remote Work

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