
Senior Executive, Customer Success
4 days ago
Job Description
About Us
We've got modern day solutions for all your modern day delivery woes.
In a world that's constantly on the move, we know how important it is to keep things moving. We're on a mission to enable everyone, from single merchants to the largest companies, to move goods and e-commerce anywhere in Asia Pacific and beyond.
Logistics should be easy, quick and seamless at great rates. And we believe this standard should be the norm, not the exception as we strive to be the best logistics company in Asia Pacific. Currently, we've made our presence felt in Malaysia, Thailand, Indonesia, Philippines, India, Singapore and China. Our deep integration with Airasia's network and infrastructure puts us in a unique position to achieve what sounds impossible, and we need you to bring this to a reality.
A DAY IN A LIFEAs a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to:
Guide merchant base throughout their customer journey – from onboarding through to repeat orders
Serve as the primary point of contact and develop a trusted advisor relationship with merchants to ensure service usage achieves full business value
Monitor delivery shipments from start to finish to ensure successful delivery
Take ownership of escalated delivery issues and follow problems through to resolution
Use customer data and analytics to uncover opportunities for new feature adoption and up-selling
Identify churn risks and collaborate with the relevant internal teams to remediate and ensure a successful renewal
Educate customers on the most recent updates and enhancements to our products/services
Act as the merchant advocate, providing constant feedback with internal teams to improve the customer experience and product offerings
Monitor performance and end-to-end movement of deliveries be it across external or internal parties
- Requirements
Proven ability to collaborate internally with cross-functional teams
Results and performance driven, preferring data to drive your everyday decisions
Able to operate successfully in a lean, fast-paced organization to scale quickly
Self-motivated with a focus to exceed set goals
Comfortable adapting to new technologies
At least an undergraduate degree, any discipline; advanced degree a plus
2-3 years of work experience in Key Account Management, Operations or Customer Service
Important note: The shortlisted candidates will be contacted via WhatsApp or email.
Benefits
Unlimited training - You will have access to a wide range of learning resources including Notion
Ditch the Suit & Tie - Be comfortable as you are, express your inner Fashionista... as long as it's not a birthday suit
Vacation and time away - Sometimes you need to recharge and come back energized That's why you will get 90% off flights to destinations within AirAsia's network
Growth opportunities - We embrace and take on opportunities to learn and grow at Teleport as we reimagine the way we do things. Yes, we meet the challenge head on as a team, and we celebrate together with you when you succeed and reap the rewards when the hard work pays off
-
Customer Success Executive
6 hours ago
Manila, National Capital Region, Philippines BruntWork Full time ₱400,000 - ₱1,200,000 per yearThis is a remote position. Schedule:Mondays to Fridays, 7:00 am to 11:00 am (GMT) 20 hours per week The hours are designed to best support our growing Australian customer base. There is potential to increase to full-time hours as the business grows, but we are equally open to candidates who prefer to remain part-time. About the role: The company is the...
-
Enterprise Customer Success Executive
4 days ago
Manila, National Capital Region, Philippines Meltwater Full time ₱700,000 - ₱1,000,000 per yearDescriptionWhat We're Looking For:Join us as an Enterprise Client Success Executive, where you'll play a crucial role in driving value and fostering long-term partnerships with our esteemed clientele. As a CSE, you'll be at the forefront of the post-sale lifecycle, dedicated to ensuring the success of our customers' investments, aligning with their business...
-
Senior Executive, Customer Success
4 days ago
Manila, National Capital Region, Philippines AirAsia Full time ₱900,000 - ₱1,200,000 per yearJob DescriptionAbout Us We've got modern day solutions for all your modern day delivery woes. In a world that's constantly on the move, we know how important it is to keep things moving. We're on a mission to enable everyone, from single merchants to the largest companies, to move goods and e-commerce anywhere in Asia Pacific and beyond. Logistics should...
-
Customer Success, Senior Team Lead
1 week ago
Manila, National Capital Region, Philippines Snappr Full time ₱2,000,000 - ₱2,500,000 per yearAt Snappr, we make it effortless for businesses to access high-quality visual content at scale. As the world's leading marketplace for photography, video, and editing, we connect top creators with brands that need to tell their stories through powerful visuals. By combining cutting-edge technology with a discerning eye for creativity, we help businesses grow...
-
Customer Success, Senior Team Lead
2 weeks ago
Manila, National Capital Region, Philippines Snappr Full time ₱2,000,000 - ₱2,500,000 per yearAt Snappr, we make it effortless for businesses to access high-quality visual content at scale. As the world's leading marketplace for photography, video, and editing, we connect top creators with brands that need to tell their stories through powerful visuals. By combining cutting-edge technology with a discerning eye for creativity, we help businesses grow...
-
Director, Customer Success
4 days ago
Manila, National Capital Region, Philippines NICE Actimize Full time ₱1,500,000 - ₱3,000,000 per yearAt NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.So, what's the role all about?The Director of Customer Success is...
-
Director, Customer Success
4 days ago
Manila, National Capital Region, Philippines NICE Systems Full time ₱2,500,000 - ₱6,000,000 per yearSo, what's the role all about?The Director of Customer Success is accountable for overseeing the team which is responsible for delivering world class business & technical account management to NICE's clients. Specifically, this position is responsible for building, mentoring, developing, and leading a hybrid team of Professional Services Managers and...
-
Customer Success Associate
5 hours ago
Manila, National Capital Region, Philippines SAFETYCULTURE Full time $70,000 - $120,000 per yearCustomer Success AssociateManilaSuccess – Customer Success /Full-time Permanent /HybridApply for this jobGreat work happens when every worker has the knowledge, tools, and confidence to succeed. Come join our team of passionate people on a mission to create a better way of working.SafetyCulture is a global technology company that is helping to transform...
-
Customer Success Associate
2 days ago
Manila, National Capital Region, Philippines SafetyCulture Full time ₱400,000 - ₱600,000 per yearGreat work happens when every worker has the knowledge, tools, and confidence to succeed. Come join our team of passionate people on a mission to create a better way of working.SafetyCulture is a global technology company that is helping to transform workplaces around the world. Our mission is to help working teams get better every day and our technology...
-
Customer Success Associate
2 days ago
Manila, National Capital Region, Philippines SafetyCulture Full time $70,000 - $120,000 per yearGreat work happens when every worker has the knowledge, tools, and confidence to succeed. Come join our team of passionate people on a mission to create a better way of working SafetyCulture is a global technology company that is helping to transform workplaces around the world. Our mission is to help working teams get better every day and our technology...