Senior Executive, Customer Success

5 days ago


Manila, National Capital Region, Philippines AirAsia Full time ₱900,000 - ₱1,200,000 per year


Job Description

  • About Us

    We've got modern day solutions for all your modern day delivery woes.

    In a world that's constantly on the move, we know how important it is to keep things moving. We're on a mission to enable everyone, from single merchants to the largest companies, to move goods and e-commerce anywhere in Asia Pacific and beyond.

    Logistics should be easy, quick and seamless at great rates. And we believe this standard should be the norm, not the exception as we strive to be the best logistics company in Asia Pacific. Currently, we've made our presence felt in Malaysia, Thailand, Indonesia, Philippines, India, Singapore and China. Our deep integration with Airasia's network and infrastructure puts us in a unique position to achieve what sounds impossible, and we need you to bring this to a reality.

    A DAY IN A LIFE

    As a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to:

  • Guide merchant base throughout their customer journey – from onboarding through to repeat orders

  • Serve as the primary point of contact and develop a trusted advisor relationship with merchants to ensure service usage achieves full business value

  • Monitor delivery shipments from start to finish to ensure successful delivery

  • Take ownership of escalated delivery issues and follow problems through to resolution

  • Use customer data and analytics to uncover opportunities for new feature adoption and up-selling

  • Identify churn risks and collaborate with the relevant internal teams to remediate and ensure a successful renewal

  • Educate customers on the most recent updates and enhancements to our products/services

  • Act as the merchant advocate, providing constant feedback with internal teams to improve the customer experience and product offerings

  • Monitor performance and end-to-end movement of deliveries be it across external or internal parties

  • Requirements
  • Proven ability to collaborate internally with cross-functional teams

  • Results and performance driven, preferring data to drive your everyday decisions

  • Able to operate successfully in a lean, fast-paced organization to scale quickly

  • Self-motivated with a focus to exceed set goals

  • Comfortable adapting to new technologies

  • At least an undergraduate degree, any discipline; advanced degree a plus

  • 2-3 years of work experience in Key Account Management, Operations or Customer Service

  • Important note: The shortlisted candidates will be contacted via WhatsApp or email.
     

    Benefits
  • Unlimited training - You will have access to a wide range of learning resources including Notion

  • Ditch the Suit & Tie - Be comfortable as you are, express your inner Fashionista... as long as it's not a birthday suit

  • Vacation and time away - Sometimes you need to recharge and come back energized That's why you will get 90% off flights to destinations within AirAsia's network

  • Growth opportunities - We embrace and take on opportunities to learn and grow at Teleport as we reimagine the way we do things. Yes, we meet the challenge head on as a team, and we celebrate together with you when you succeed and reap the rewards when the hard work pays off



  • Manila, National Capital Region, Philippines Oradian Full time ₱900,000 - ₱1,200,000 per year

    You will be a Lead Customer Success Manager for our customers in Philippines market. You are responsible for your customers' successful outcomes with our solutions, driving their adoption and the customers' understanding of the value they bring. In addition, you are responsible for designing, agreeing and executing on your customers' account plans and own...


  • Manila, National Capital Region, Philippines Scout | Helping Staffing Companies increase revenue using AI Full time ₱900,000 - ₱1,200,000 per year

    Company DescriptionScout AI integrates with various ATS to keep a Recruitment Agency's candidate database updated, build a candidate long list for each live job, and activate those candidates over email and LinkedIn on behalf of the recruiter.Designed specifically for Recruitment Agencies and Staffing Companies, Scout saves more than 50% of your time spent...


  • Manila, National Capital Region, Philippines griddable Full time ₱2,000,000 - ₱2,500,000 per year

    DescriptionLocation: Manila, PhilippinesFor our customers who wish to get the most value out of Salesforce with an enterprise experience and the fastest support, delivered by our most skilled experts, they purchase our Signature Success Plan. Signature drives the right insights and people at the right time - which can make all the difference. When you have...


  • Manila, National Capital Region, Philippines Genesys Full time ₱1,200,000 - ₱2,400,000 per year

    Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce...


  • Manila, National Capital Region, Philippines Meltwater Full time ₱700,000 - ₱1,000,000 per year

    DescriptionWhat We're Looking For:Join us as an Enterprise Client Success Executive, where you'll play a crucial role in driving value and fostering long-term partnerships with our esteemed clientele. As a CSE, you'll be at the forefront of the post-sale lifecycle, dedicated to ensuring the success of our customers' investments, aligning with their business...


  • Manila, National Capital Region, Philippines AirAsia Full time ₱900,000 - ₱1,200,000 per year

    Job DescriptionAbout Us We've got modern day solutions for all your modern day delivery woes. In a world that's constantly on the move, we know how important it is to keep things moving. We're on a mission to enable everyone, from single merchants to the largest companies, to move goods and e-commerce anywhere in Asia Pacific and beyond. Logistics should...


  • Manila, National Capital Region, Philippines Snappr Full time ₱2,000,000 - ₱2,500,000 per year

    At Snappr, we make it effortless for businesses to access high-quality visual content at scale. As the world's leading marketplace for photography, video, and editing, we connect top creators with brands that need to tell their stories through powerful visuals. By combining cutting-edge technology with a discerning eye for creativity, we help businesses grow...


  • Manila, National Capital Region, Philippines Snappr Full time ₱2,000,000 - ₱2,500,000 per year

    At Snappr, we make it effortless for businesses to access high-quality visual content at scale. As the world's leading marketplace for photography, video, and editing, we connect top creators with brands that need to tell their stories through powerful visuals. By combining cutting-edge technology with a discerning eye for creativity, we help businesses grow...


  • Manila, National Capital Region, Philippines SAFETYCULTURE Full time ₱40,000 - ₱60,000 per year

    CUSTOMER SUCCESS ASSOCIATE - Mandarin SpeakerManilaSuccess – Customer Success /Full-time Permanent /HybridApply for this jobSafetyCulture is an Australian-based, international tech scale-up. We create SaaS solutions that empower front line workers to drive operational excellence and take ownership of their safety and wellbeing.The SC app was launched in...


  • Manila, National Capital Region, Philippines SafetyCulture Full time ₱40,000 - ₱80,000 per year

    SafetyCulture is an Australian-based, international tech scale-up. We create SaaS solutions that empower front line workers to drive operational excellence and take ownership of their safety and wellbeing The SC app was launched in 2012 to solve a global problem. Reduce workplace injuries and help frontline workers get home safely to their families. Fast...