Team Leader

1 day ago

Cebu City, Central Visayas, Philippines JPMorganChase Full time ₱1,500,000 - ₱3,000,000 per year
Description

Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area? 

As a Team Leader within Receivables Operations, you will provide first level of supervisory support and help the Shift Manager in the day-to-day management of the business deliverables.

Job Responsibilities:

  • Manage a team with an ability to drive business results; including but not limited to performance management and team development.
  • Provide leadership, guidance and motivation to staff. 
  • Address performance issues in a timely, consistent, and professional manner.
  • Maintain emphasis on client deadlines, quality, and procedures. 
  • Drive team performance along with monitoring/ managing workflow/BAU activities & managing projects.
  • Recommend and implement effective improvement strategies. 
  • Take ownership and willing to work additional hours as needed. 
  • Work with Image systems in a high production/high paced environment, dealing with hardware and software
  • Provide overall supervision / leadership to the staff and act as a back-up to the Shift Manager.
  • Review staffing and volume trends to ensure the optimum capacity utilization.
  • Ensure staff adhere to business controls/policies and procedures.

Required qualifications, skills and capabilities:

  • Minimum of 3 years' experience of people management experience handling transaction/back office support team.
  • Candidate must possess excellent people management skills, being able to communicate effectively with diverse work group.
  • Ability to make decisions, organize, set priorities, develop and implement procedures.
  • Proven supervisory and leadership skills.
  • Ability to effectively manage deadlines and quality control.
  • Proven ability to motivate, direct, and lead staff consistently while maintaining equitable and fair decisions.
  • Literate on Image systems or capable of developing a good understanding of hardware and software applications.
  • Ability and attitude to take initiative and ownership in work. 
  • Knowledge and experience in an operations or data processing environment.
  • An exposure to time critical operations, an ability to work under pressure

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