Hotel Coordinator

Job description:

The Hotel Coordinator assigned to a client is responsible for overseeing all HR-related activities for deployed employees, ensuring smooth coordination between the client and the agency. The role ensures compliance with labor laws, provides frontline HR support, and maintains positive client relationships by delivering efficient manpower and HR services.

Key Responsibilities

1. Client Coordination & Relationship Management

• Serve as the primary HR point of contact for the assigned client site.
• Ensure timely communication and alignment on manpower requirements, employee concerns, and HR processes.
• Attend regular client meetings to discuss performance updates, attendance issues, and operational needs.

2. Employee Management & Support

• Handle employee onboarding, orientation, and deployment requirements.
• Monitor daily attendance, tardiness, leaves, and other schedule-related concerns.
• Address employee grievances, conflicts, and welfare concerns promptly.
• Conduct site visits, coaching, and counseling as needed.

3. Recruitment Coordination

• Coordinate with Recruitment Team for replacement, additional manpower, or urgent hiring needs.
• Track deployment timelines and ensure complete documentation prior to assignment.

4. HR Administration

• Ensure accuracy and timely submission of reports such as:
• Daily/weekly attendance
• Incident reports
• Disciplinary actions
• Manpower movement reports
• Validate timesheets before forwarding to payroll.
• Ensure proper documentation for disciplinary cases (NTE, NOD, Suspension, Final Warning, etc.).

5. Compliance & Policy Implementation

• Ensure all employees comply with company policies and client site rules.
• Enforce labor standards and safety regulations in coordination with the client (OSH, 13th month, benefits, etc.).
• Support HR audits, DOLE inspections, and compliance document preparation.

6. Performance Monitoring

• Monitor productivity and performance of deployed employees.
• Recommend disciplinary measures or recognition based on performance indicators.
• Assist in evaluating employee performance during probationary and regularization stages.

7. Payroll & Benefits Coordination

• Validate attendance for payroll cutoff.
• Coordinate concerns related to allowances, benefits, uniform issuance, and deductions.
• Ensure resolution of payroll discrepancies.

Qualifications

• Bachelor's degree in HR, Psychology, Business Administration, or related field.
• 3–5 years HR experience, preferably in manpower outsourcing or client-based HR role.
• Strong knowledge of labor laws, HR processes, and documentation.
• Excellent communication and interpersonal skills.
• Ability to handle multiple concerns and work with minimal supervision.
• Strong coordination, problem-solving, and decision-making skills.

Core Competencies

• Client Relationship Management
• Employee Relations
• HR Documentation & Compliance
• Recruitment Coordination
• Time Management & Multi-tasking
• Conflict Resolution
• Professionalism & Integrity

Job Type: Full-time

Work Location: In person