Quality Analyst

2 days ago

Angeles City, Central Luzon, Philippines Sutherland Full time ₱900,000 - ₱1,200,000 per year
Company Description

About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We've created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as a service" model.

For each company, we provide new keys for their business, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland
Unlocking digital performance. Delivering measurable results.

Job Description

The Lead - Customer Experience / Quality Analyst is a front-line position responsible for the evaluation and documentation of customer transactions to ensure accurate and consistent information is provided to customers.
  • The Lead - Customer Experience key focus is to evaluate transactions to ensure all required processes and guidelines are followed to ensure the delivery of the highest levels of customer experience and employee engagement, while driving KPI performance at or above critical goals.
  • Responsible for completing all assigned transaction evaluations and attending all internal and external calibration sessions as assigned.
Additionally, the Lead - Customer Experience shall:
  • Define Sutherland's reputation: Oversee and manage performance and service quality to guarantee customer satisfaction.
  • Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.
  • Keep management updated: Relay important information in the form of timely and accurate reports
  • Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.
Qualifications

Our most successful candidates should have:
  • Bachelor's degree
  • Experience with process documentation
  • Be able to work in MS Office
  • Have advanced-level knowledge of Excel
  • Be able to work in a fast-paced environment
  • Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player
  • Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
  • Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner
Additional Information

All your information will be kept confidential according to EEO guidelines.

  • Quality Analyst

    5 days ago

    Angeles City, Central Luzon, Philippines Connext Full time ₱300,000 - ₱600,000 per year

    Join Our Team as aQuality Analyst and work Onsite in Angeles City, PampangaAt Connext Global Solutions, we're not just about outsourcing — we're about innovating and elevating business processes for world-class companies across diverse industries, including Title and Escrow, Healthcare, Produce Distribution, Retail & Fashion, Design Consulting, and...

  • Quality Analyst

    7 days ago

    Angeles City, Central Luzon, Philippines Connext Global Solutions Inc Full time ₱900,000 - ₱1,200,000 per year

    Connext is a dedicated team of business process outsourcing experts and innovators, with experience in supporting world-class companies in Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance.We are currently looking for a Quality Analyst (QA) who will be working with Connext's Client in the United States of...

  • Quality Assurance Analyst

    2 weeks ago

    Angeles City, Central Luzon, Philippines Muktarion Academy Full time ₱30,000 - ₱35,000 per year

    We're Hiring | Quality Assurance Analyst I Location: Clark, Pampanga Work Setup: Onsite | Night Shift Salary Range: ₱30,000 – ₱35,000 (Max Offer) Start Date: ASAPAre you passionate about ensuring top-quality service delivery in a BPO environment? We're looking for a Quality Assurance Analyst I to join our growing team Qualifications:• Strong...

  • Quality Analyst

    2 days ago

    Angeles City, Central Luzon, Philippines Sutherland Full time ₱80,000 - ₱120,000 per year

    Company Description About SutherlandArtificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise.We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.We've...

  • Quality Assurance Analyst I

    2 days ago

    Angeles City, Central Luzon, Philippines TASQ Staffing Solutions Full time ₱250,000 - ₱500,000 per year

    About the job: Quality Assurance Analyst I (Clark) | OnsiteWork Setup: Onsite (Clark)Shift: Shifting ScheduleAccount: Quality AssuranceStart Date: ASAPNon-Negotiable Requirements:Must have a Helpdesk-type background (hardware and software troubleshooting experience)Familiar with operating system troubleshooting.Microsoft product knowledge is requiredShould...

  • Quality Analyst

    1 week ago

    Angeles City, Central Luzon, Philippines TaskUs Full time ₱900,000 - ₱1,200,000 per year

    About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...

  • Quality Analyst

    2 days ago

    Angeles City, Central Luzon, Philippines Sutherland Full time $40,000 - $60,000 per year

    Company Description You are joining Sutherland Global Services, a global business transformation company offering an integrated set of back-office and customer service support services. One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in...

  • Quality Analyst

    2 days ago

    Angeles City, Central Luzon, Philippines Sutherland Full time ₱300,000 - ₱600,000 per year

    Company Description: About SutherlandArtificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise.We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.We've...

  • Workforce Management Analyst

    7 days ago

    Angeles City, Central Luzon, Philippines Connext Full time ₱900,000 - ₱1,200,000 per year

    Join Our Team as aWorkforce Management Analyst and work Onsite in Angeles CityAt Connext Global Solutions, we're not just about outsourcing — we're about innovating and elevating business processes for world-class companies across diverse industries, including Title and Escrow, Healthcare, Produce Distribution, Retail & Fashion, Design Consulting, and...

  • Data Analyst

    2 days ago

    Angeles City, Central Luzon, Philippines DCD Foods Franchising OPC Full time ₱800,000 - ₱1,200,000 per year

    About the role DCD Foods Franchising OPC' is seeking a talented Data Analyst to join our team in Angeles City, Pampanga. This full-time position will play a crucial role in driving data-driven decisions and insights that support the company's strategic objectives. As our Data Analyst, you will be responsible for collecting, analyzing and interpreting...