Customer Care Specialist

18 hours ago

Taguig, National Capital Region, Philippines N-able Full time ₱400,000 - ₱800,000 per year
Why N-able

At N-able, we're not just helping businesses be secure -we're redefining what it means to be cyber resilient. Our end-to-end platform blends AI-powered capabilities and flexible tech stacks, so customers can manage, secure, and recover with confidence. But the real power behind it all? Our people. We're a global crew of N-ablites, who love solving complex problems, sharing knowledge, and delivering solutions that actually make a difference. If you're into meaningful work, fast growth, and a team that's got your back, you'll be surrounded by people who believe in what they do-and in you.

The Customer Care Specialist owns and investigates various cases and ensures that they are resolved according to established timeline and quality standards. The role would support with account matters that includes billing, user and account provisioning, licensing, order management, and other varied topics.

What You'll Do
  • Resolves partner cases through various mediums which includes phone, email, and live chat with enthusiasm and accuracy.
  • Own assigned cases and understand the requirements needed to resolve them in a timely manner and according to established standards.
  • Document all partner interactions in relevant systems thoroughly, helping to maintain accurate partner data.
  • Execute processes according to established procedures and in alignment with the Partner Care Quality Framework in each interaction to ensure a consistent high-quality experience.
  • Investigate and resolve cases as they arise utilizing creative problem solving and critical thinking skills.
  • Collaborate with other cross-functional teams and departments to resolve partner cases.
  • Serve as an advocate for partner needs with internal stakeholders; provide feedback on how we can better serve our partners.
  • Utilize online tools to aid investigations and for processes and work procedures (billing tool, SFDC, Confluence, etc.)
  • Complete other administrative support duties as required.
What You'll Bring
  • Strong command of the English language, including the ability to communicate clearly verbally and in writing
  • Positive attitude, excellent soft skills, and hunger to improve technical knowledge continuously throughout career
  • High attention to detail, a strong focus on quality, and ability to multi-task
  • Coachable, dynamic, and solution focused
  • Previous experience with a CRM; experience reviewing and interpreting financial information
Purple Perks
  • Medical and dental insurance
  • Generous PTO and observed holidays
  • 2 Paid VoluNteer Days per year
  • Employee Stock Purchase Program
  • Pension with company-contribution
  • Weekly lunch allowance, Monthly grab & go onsite pantry allowance
  • Monthly internet allowance
  • De Minimis - monthly allowance
  • FuN-raising opportunities as part of our giving program
  • N-ablite Learning - custom learning experience as part of our investment in you
  • The Way We Work - our hybrid working model based on trust and flexibility
About N-able

At N-able, our mission is to protect businesses against evolving cyberthreats with an end-to-end cyber resilience platform to manage, secure, and recover. Our scalable technology infrastructure includes AI-powered capabilities, market-leading third-party integrations, and the flexibility to employ technologies of choice-to transform workflows and deliver critical security outcomes. Our partner-first approach combines our products with experts, training, and peer-led events that empower our customers to be secure, resilient, and successful.

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