Game Master

1 week ago

Ortigas Metro Manila, Philippines GameClub SEA Full time ₱250,000 - ₱750,000 per year

Game Master

Location: Onsite – Ortigas, Pasig City, Philippines

Employment Type: Full-Time

Level: Entry to Mid-Level

Industry: Gaming / Digital Entertainment

About GameClub

GameClub is all about great games and even greater player experiences. As we continue to grow our global community, we're building a CS team that delivers helpful, friendly, and timely support to players — wherever they are. If you're passionate about gaming and helping people, this role could be your next quest.

About the Role

We are looking for a creative and strategic Game Master to be the voice and mind the games we publish. In this role, you will be the bridge between different stakeholders, cultivating a vibrant environment and boosting the number of active players. Your work will directly impact player satisfaction, drive retention, and help us grow our ecosystem.

What You'll Do

  • Subject Matter Expertise: Be the expert on all game content that we publish, including challenge solutions, storylines, technical setups, and potential challenges. You are the definitive resource for all game-related concerns, marketing strategies and community building.
  • Game Economics & Environment: Analyze player data, game performance, and competitor pricing to suggest strategies for monetization, player retention, and long-term engagement. Provide insight into puzzle difficulty and player flow to optimize game loops.
  • Technical Operations: Operate, troubleshoot, and perform minor maintenance on all technical equipment associated with the games, including software, audio/visual systems, and complex props.
  • Feedback and Improvement: Collect player and team feedback and provide detailed reports to dev team to help improve game design, identify common pain points, and enhance the overall player experience.
  • Customer Service: Act as a front-line brand ambassador, answering player questions and addressing concerns with a fellow-player and professional demeanor.

What You Should Have

  • 1-5 years of experience as a game master, community manager or customer support for a gaming account.
  • Demonstrated experience as a gamer across different genres (e.g., RPGs, FPS, story-driven games, tactical games).
  • Excellent written and verbal communication in English.
  • Bonus: Proficiency in additional languages (e.g. Tagalog, Bahasa, Thai, Vietnamese).
  • Proficient in utilizing community platforms such as Discord, Meta, Telegram, Viber or similar tools.
  • Hardcore gamer (PC, Console and Mobile games)
  • Willing to work in rotating shifts (including weekends and holidays)
  • A self-starter, engaging, and keen in working in a fast-paced environment.

Why Join GameClub?

Be the frontline voice for our global player community.

Gain valuable experience in the gaming and support industry.

Work with a supportive, international team.

Opportunity to grow within the Player Support function as we expand globally.

Apply Now

Ready to help players enjoy their GameClub experience to the fullest? Send your resume to

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