WFH - Gaming Customer Service Administrator

4 days ago

Manila, National Capital Region, Philippines BruntWork Full time ₱444,000 - ₱600,000 per year
Overview

Join a rapidly growing digital gaming enterprise that's revolutionizing the online gaming experience across multiple platforms. This role combines technical account management with customer service excellence, allowing you to work with cutting-edge gaming systems while ensuring exceptional player satisfaction. With an upcoming digital expansion and new web platform launch, this is a unique opportunity to grow with the company during its digital transformation.


Job Highlights

Monthly Rate: Php 37,000

Number of Paid Hours Per Week: 40 hours

Schedule: Monday–Friday, 40 hours per week with a 60-minute unpaid break

Work Arrangement: Work from home

Contract: Independent Contractor

Side Note: Since this is a permanent work-from-home position and the arrangement is that of an "Independent Contractor," the selected candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

Client Timezone: US Eastern Time


Responsibilities
  • Create and configure player accounts across multiple gaming platforms, ensuring accurate setup and optimal player experience
  • Process and verify customer payments with meticulous attention to detail
  • Manage incoming customer requests through digital channels, providing prompt and professional responses
  • Execute account setups and modifications according to established protocols
  • Monitor and implement promotional campaigns to enhance player engagement
  • Maintain detailed records of all customer interactions and account activities
  • Provide technical guidance to players regarding platform-specific requirements
  • Collaborate with team members to ensure consistent service delivery
  • Support the implementation of new digital initiatives and platform improvements

Requirements
  • Excellent written communication skills in English, with ability to convey information clearly and professionally
  • MUST HAVE a MAC laptop and an iPhone
  • Demonstrated proficiency with digital communication platforms and messaging systems
  • Strong technical aptitude and ability to learn multiple gaming platforms quickly
  • Proven track record of maintaining confidentiality and handling sensitive information
  • Detail-oriented mindset, particularly for payment processing and account management
  • Self-motivated individual capable of working independently in a remote environment
  • Reliable high-speed internet connection and quiet, professional work space
  • Ability to maintain organized records and follow established procedures
  • Flexible approach to work and ability to adapt to new systems and processes
  • Previous experience in gaming, customer service, or account management preferred

Independent Contractor Perks
  • HMO Coverage for eligible locations
  • Permanent Work-from-Home
  • Immediate Hiring
  • Steady Freelance Job

Job Code: ZR_29455_JOB

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