WFH - Gaming Customer Service Administrator

2 days ago

Manila, National Capital Region, Philippines BruntWork Full time ₱444,000 - ₱600,000 per year
Overview

Join a rapidly growing digital gaming enterprise that's revolutionizing the online gaming experience across multiple platforms. This role combines technical account management with customer service excellence, allowing you to work with cutting-edge gaming systems while ensuring exceptional player satisfaction. With an upcoming digital expansion and new web platform launch, this is a unique opportunity to grow with the company during its digital transformation.


Job Highlights

Monthly Rate: Php 37,000

Number of Paid Hours Per Week: 40 hours

Schedule: Monday–Friday, 40 hours per week with a 60-minute unpaid break

Work Arrangement: Work from home

Contract: Independent Contractor

Side Note: Since this is a permanent work-from-home position and the arrangement is that of an "Independent Contractor," the selected candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

Client Timezone: US Eastern Time


Responsibilities
  • Create and configure player accounts across multiple gaming platforms, ensuring accurate setup and optimal player experience
  • Process and verify customer payments with meticulous attention to detail
  • Manage incoming customer requests through digital channels, providing prompt and professional responses
  • Execute account setups and modifications according to established protocols
  • Monitor and implement promotional campaigns to enhance player engagement
  • Maintain detailed records of all customer interactions and account activities
  • Provide technical guidance to players regarding platform-specific requirements
  • Collaborate with team members to ensure consistent service delivery
  • Support the implementation of new digital initiatives and platform improvements

Requirements
  • Excellent written communication skills in English, with ability to convey information clearly and professionally
  • MUST HAVE a MAC laptop and an iPhone
  • Demonstrated proficiency with digital communication platforms and messaging systems
  • Strong technical aptitude and ability to learn multiple gaming platforms quickly
  • Proven track record of maintaining confidentiality and handling sensitive information
  • Detail-oriented mindset, particularly for payment processing and account management
  • Self-motivated individual capable of working independently in a remote environment
  • Reliable high-speed internet connection and quiet, professional work space
  • Ability to maintain organized records and follow established procedures
  • Flexible approach to work and ability to adapt to new systems and processes
  • Previous experience in gaming, customer service, or account management preferred

Independent Contractor Perks
  • HMO Coverage for eligible locations
  • Permanent Work-from-Home
  • Immediate Hiring
  • Steady Freelance Job

Job Code: ZR_29455_JOB

  • Games Customer Service Specialist

    1 week ago

    Manila, National Capital Region, Philippines Aether Global Full time ₱900,000 - ₱1,200,000 per year

    Job Description:Games Customer Service SpecialistAbout the Role:As a Game Content Reviewer, youll safeguard the clients community by monitoring user-generated content (UGC), enforcing guidelines, and ensuring all in-game interactions align with our policies. Youll be the frontline defender of our communitys integrity, safety, and positive...

  • Customer Service Administrator

    6 days ago

    Manila, National Capital Region, Philippines Staff Domain Inc Full time ₱1,500,000 - ₱3,000,000 per year

    Setup and Location: WFHWork Schedule: 09:00 AM to 06:00 PM AEST (06:00 AM - 03:00 PM PH Time) Employment Type: Full-timeReady to do work that actually excites you?Be the first point of contact for customer enquiries across two Shopify online stores and Amazon marketplace - ensuring every interaction reflects our premium brand experience.Manage all customer...

  • Marketing Specialist

    6 days ago

    Manila, National Capital Region, Philippines Gaming Company Full time ₱600,000 - ₱800,000 per year

    Company DescriptionGlobal gaming company.Role DescriptionThis is a full-time hybrid role for a Marketing Specialist, based in Manila, with flexibility for some work-from-home arrangements. Responsibilities include developing and implementing marketing strategies, conducting market research, coordinating with the sales team, and analyzing customer data. The...

  • Gaming Operations Manager

    1 week ago

    Manila, National Capital Region, Philippines Winford Manila Resort and Casino Full time ₱1,440,000 - ₱2,160,000 per year

    JOB SUMMARYResponsible for the supervision of the whole Casino operations (Slots and Table Games) within his/her shift. Specializes in handling VVIP patrons and or Private rooms. The Gaming Operations Manager will ensure that the highest standards of efficiency, guest service, and security are met in accordance with the company's policies and procedures.1.1....

  • Game Design

    2 days ago

    Manila, National Capital Region, Philippines Side Full time ₱1,500,000 - ₱3,000,000 per year

    Side is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in Japan in 1994, Side has grown to become a global force in the video game industry, with over 40 studios in 15 countries worldwide and offices across North America, Europe, South...

  • Game Marketing Lead

    6 days ago

    Manila, National Capital Region, Philippines MOn Full time ₱1,200,000 - ₱2,400,000 per year

    About UsMON Co. is a development studio and publisher at the intersection of gaming, entertainment, and blockchain technology. Originally operating as LiquidX, MON Co. is the force behind Pixelmon, its flagship IP franchise, and MON Protocol, a cutting-edge Web3 platform. The company is led by a team of seasoned executives from top gaming and entertainment...

  • Customer Service Support Administrator

    2 weeks ago

    Manila, National Capital Region, Philippines Staff Domain Inc Full time ₱300,000 - ₱600,000 per year

    Setup and Location: Work from Home Work Schedule: 9:00 AM - 6:00 PM AEDT | 6:00 AM - 4:00 PM PHTEmployment Type: Full-time Ready to do work that actually excites you? We're looking for a proactive and detail-oriented Customer Service Support Administrator to join our team. In this role, you'll provide essential administrative and customer support to our...

  • Customer Service Manager

    1 week ago

    Manila, National Capital Region, Philippines VGW Full time ₱60,000 - ₱120,000 per year

    Customer Service ManagerVGW is an interactive entertainment company, harnessing technology and creativity to deliver world-class, free-to-play online social games.In this role you will oversee service delivery and team performance, ensuring operational targets and service standards are met. You will drive continuous improvement through data analysis, process...

  • Junior Customer Service Specialist

    2 days ago

    Manila, National Capital Region, Philippines Kinguin Full time ₱150,000 - ₱250,000 per year

    Kinguin, founded in 2013, has quickly grown to become a major player in the digital entertainment marketplace with20 million users worldwide. We offer a wide range of digital products, including video games and computer software, and have been a pioneer in supporting the esports industry through sponsorships of tournaments, events, and organisations. At...

  • Junior Customer Service Specialist

    2 days ago

    Manila, National Capital Region, Philippines kinguin Full time ₱250,000 - ₱350,000 per year

    ManilaKinguin, founded in 2013, has quickly grown to become a major player in the digital entertainment marketplace with 20 million users worldwide. We offer a wide range of digital products, including video games and computer software, and have been a pioneer in supporting the esports industry through sponsorships of tournaments, events, and organisations....