Reservations Supervisor

2 days ago

Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time $40,000 - $60,000 per year

Job Title: Reservations Supervisor
Location: Cebu City (Onsite)
Work Setup: Onsite
Shift: No Fixed Schedule

Job Overview

We are looking for an experienced and results-driven Reservations Supervisor to join our Cebu-based team. This role requires a strong background in reservations, customer service, and sales, with leadership experience and hands-on knowledge of GDS tools. The ideal candidate will oversee the daily operations of the reservations team and contribute to increasing bookings and enhancing the customer experience.

Key Responsibilities
  • Supervise daily activities of the reservations team while ensuring adherence to operational standards and procedures
  • Monitor and evaluate team performance, providing coaching and guidance to achieve departmental KPIs
  • Manage and optimize the reservation process across various channels, ensuring timely and accurate bookings
  • Collaborate closely with Sales, Customer Service, and Operations teams to ensure a seamless client experience
  • Develop and implement strategies to drive occupancy, improve service delivery, and increase revenue
  • Handle escalated customer concerns and resolve issues efficiently and professionally
  • Prepare and present performance reports and booking trends to management
  • Train new staff and ensure continuous upskilling of the reservations team
  • Ensure compliance with internal policies and relevant industry regulations
  • Utilize GDS tools (e.g., Sabre, Amadeus, Galileo, or similar systems) to manage reservations and maximize efficiency
Qualifications
  • Bachelors degree in Business Administration, Hospitality Management, or a related field
  • At least 3 years of experience in reservations, customer service, or a call center environment
  • Minimum of 2 years in a supervisory or leadership role
  • Sales experience is a must-have
  • Hands-on experience using GDS tools (Sabre, Amadeus, Galileo, or similar)
  • Strong leadership, problem-solving, and communication skills
  • Ability to work under pressure in a fast-paced and dynamic environment
  • Proficient in Microsoft Office and other reservation-related software
Benefits (Upon Regularization)

10 Vacation Leaves (VL)
10 Sick Leaves (SL)
5 Emergency Leaves (EL)
HMO Health Insurance starting on the 4th month (Employee + 1 Free Dependent)

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