
IT End User Computing Engineer
5 days ago
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Job Description
Main Activities and Responsibilities:
- Fully onsite duty.
- Ensure the availability and productivity of computing the devices on every seat used by the business
- Ensure the safekeeping of IT assets and its management
- Be part of the primary service relationship interface between key site leaders and IT for service related activities.
- Participate on the plan and execute on the service management framework through service review meetings, service improvement and strategy plans and relationship health checks
- Foster open communications between site stakeholders, establish relationships and clear understanding of business requirements
- Be an effective point of escalation for site key leaders and stakeholders, as required, to manage and resolve IT services issues.
- Review the ongoing IT delivery and assurance activities and provide periodic reports
- Participate on Monthly business reviews and meetings
- Drive appropriate initiatives and improvement plans to achieve increased customer satisfaction
- Own and drive to completion issues on improvement and implement action plans as required
- Foster a culture of communication and continuous improvement of IT service, tools, technologies, standards and overall performance of the operation.
Core Competencies
- Strategic Involvement
- Business Acumen
- Ability to work and coordinate with cross-functional teams
- Increased Autonomy
- Ownership of Outcomes
- Innovation and Continuous Improvement
- Decision-Making Authority
Key Skills And Capabilities
- Ability to lead multiple IT teams to meet or exceed business expectations
- Quality Focus and Attention to Detail
- Strong organizational and time management skills, with the ability to prioritize and manage multiple tasks effectively.
- Analytical mindset with the ability to analyze performance metrics and make data-driven decisions
- Collaborative mindset and the ability to work effectively with cross-functional teams
- Continuous learning mindset, staying updated with industry trends, ITIL framework updates, and best practices.
- Experience with enterprise desktop end to end management
Qualifications And Typical Experience
- Bachelor's degree in Information Technology / Computer Studies / Engineering or similar
- ITIL Certification (Desirable but not required)
P.S: It's a rotational shift
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