Training Lead/Conversion Manager

6 hours ago


Pasig Ortigas, Philippines The VITO Group Full time

Job Description:

We are seeking a results-driven Training Lead/Coversion Manager to oversee outbound telemarketing performance while leading all training and agent development initiatives within our Conversion team.

Key Responsibilities

  • Deliver onboarding and ongoing training (product, scripts, objection handling, compliance)
  • Conduct role-plays, call simulations, and live coaching
  • Own conversion KPIs: conversion rate, productivity, QA, and revenue contribution
  • Provide real-time floor support, call monitoring, and performance coaching
  • Build and optimize sales scripts and QA frameworks
  • Ensure strict compliance with scripts and campaign standards

Qualifications

  • 5–10+ years in telemarketing or call-center operations
  • Proven experience in agent training and coaching
  • Strong knowledge of dialers, CRMs, and KPI-driven environments
  • Ability to build processes, lead teams, and take full ownership of results

Preferred

  • Experience in BPO/offshore operations
  • Background in financial services, insurance, telco, or high-ticket sales


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