Technical Support Specialist II

Role Details

Type of Support: Omnichannel (Mix of Voice and Non Voice)
Contract Duration: Full Time
Training Schedule: To be Determined
Work Schedule: To be Determined
Work Type and Location: Hybrid, Cubao or Taguig
Expected Start Date: December 4, 2025

About Us

PartnerHero is now Crescendo — a stronger, bolder force in customer experience.
Crescendo represents growth, momentum, and transformation. By bringing together PartnerHero's world-class outsourcing expertise and Crescendo's innovation in customer experience and operations, we're setting a new global standard. We deliver Augmented AI — the powerful combination of agentic AI and real human expertise — giving our partners scalable, 24/7 support in any language without compromising quality or empathy.

At Crescendo, we don't just connect talent with opportunity — we elevate businesses and people worldwide. Our integrated technology, global reach, and people-first culture empower teams to thrive and partners to grow faster.

Welcome to Crescendo. Welcome to what's next..
 

The Role

We are thrilled to offer you an exciting opportunity to join our Crescendo team and make a significant difference As a Technical Support Specialist II, you will play a crucial role in our business's growth by helping us achieve our goals of supporting our partners.

In your role, you will be responsible for completing a daily back-office task queue. You will collaborate with Crescendo's leadership, partners, and cross-functional teams to ensure the completion of tasks related to load calculations and permit processing of EV charger installations. This role involves ensuring you uphold high-quality performance standards with operational excellence. The ideal candidate will have a background in the electrical or energy sector, and experience working in a multi-channel environment.

Our Crescendo team comprises talented and passionate individuals. When you join us, you will work with like-minded individuals committed to offering outstanding service to our partners. This is an exceptional opportunity to advance your career and substantially contribute to our business. 
 

What You'll Do:

• Process electrical load calculations and build wire runs for EV charger installations and
  other home electrification projects.
• Coordinate inspection scheduling and inspection requirement gathering for various
  cities/counties
• Prepare permit applications for all Treehouse deals.
• Follow up on permit completion and use critical thinking to determine the best next step
  in the permitting process.
• Complete ad hoc projects related to the four above tasks as needed and capacity allows.
   

What We Expect From You:

• You possess 2+ years of experience in a BPO role, preferably in technology, energy, or a related industry.
• Proficient in using blueprint and drafting software such as AutoCAD and Figma to interpret, edit, and collaborate on technical designs and user interface layouts with cross-functional teams.
• Created and regularly updated Standard Operating Procedures (SOPs) to ensure alignment with current workflows, improve efficiency, and support consistent team execution.
• You are detail-oriented and a self-starter who can solve problems independently or with others.
• You can effectively multitask while ensuring high-quality service delivery and timely task resolution.
• Proactive communication with partners in client-facing roles, ensuring alignment on expectations, providing timely updates, and building strong, trust-based relationships.
• You have prior experience or a strong interest in home electrification and are eager to deepen your knowledge and grow into an electrical expert.
• You are comfortable calling cities and counties to collect information and coordinate inspections.
• You have worked with a CRM system (e.g., Salesforce, Hubspot, etc.)
• Strong English proficiency (speaking and writing)
   

What You'll Get In Return:

• Competitive compensation based on experience
• Attractive benefits package including medical, dental, and vision options based on location
• Access to free posture-based fitness workouts from home
• Paid Sabbatical Leave
• Training opportunities provided by PartnerHero and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. They're the standards we hold for ourselves, our partners, and each other.

• Care for others: Empathy is a key driver. When people thrive, so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.
• Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what's next.
• Take ownership: Bold choices with integrity at the core—that's how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact

PRIVACY NOTICE

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To understand more about Crescendo's privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.

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