Call Center Quality Analyst

3 days ago

Pasay, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱150,000 - ₱250,000 per year
About the job: Quality Compliance Analyst - Senior Associate (MOA Pasay) | Onsite

Work Setup: 100% onsite (MOA Pasay)

Requirements:

  • 2nd Year College / 72 Units | Bachelor's Degree (Any Course)
  • 1 year as a quality analyst in BPO
Essential Functions:
  • Responsible for coordinating the Internal, External & client-driven audits and preparation thereof
  • Manage documentation and control requirements.
  • Supporting operations in driving compliance culture across assigned client areas.

Skills:

  • Fairly good knowledge of MS Office Tools
  • Basic Internet/email usage
  • Good logical reasoning and reasonable analytical skills.
  • Excellent communication skills (both verbal and written).
  • Display high integrity and ethical values.
  • Should display confidence and convincing skills.
  • Should be a team player and demonstrate team leadership skills.
  • Should be an assertive and result-oriented professional.
  • Strong networking capability and interpersonal skills
  • Strong Quantitative/Numerical Aptitude
  • Persistence and results-oriented person

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