Representative Retirement

1 day ago

Manila, National Capital Region, Philippines Empower Annuity Insurance Company of America Full time ₱400,000 - ₱600,000 per year
Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.

Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

The Retirement Representative answers incoming telephone inquiries regarding employer sponsored retirement plans from participants, employers and third-party plan specialists.

What you will do
  • Answer incoming telephone inquiries including requests for general account information, concerns related to contributions and withdrawals, making changes to an account, product information and tax questions; complexity and scope of questions based on level
  • Assist participants through the navigation of the automated voice response system as well as the website
  • Submit requests for research and follow-up if needed after the initial call
  • Review, comprehend and implement communication regarding plan updates and changes
  • Run disbursement quotes, respond to managerial feedback, and attend meetings and training sessions
  • Provide callers with education regarding retirement readiness
  • Consistent adherence to work schedule and punctuality required
  • Work overtime based upon call volumes
  • May be required to make outbound calls; expectation determined by level
What you will bring
  • Associate degree in business or related field preferred
  • With no degree, an additional one to two years' directly related experience is required
  • 1 year of customer service experience, preferably in a financial service-related field
  • Must be available to work during the hours of 8pm - 10 am
  • Fluent in English
  • FINRA fingerprinting required upon hire
We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.

  • Senior Manager for Retirement Implementation

    3 days ago

    Manila, National Capital Region, Philippines Empower Retirement Full time $60,000 - $120,000 per year

    Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and...

  • Representative Retirement

    5 days ago

    Manila, National Capital Region, Philippines Empower Full time ₱400,000 - ₱600,000 per year

    Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and...

  • customer service representative

    2 weeks ago

    Manila, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱23,000 - ₱30,000 per year

    Join Nezda Technologies Inc. today as a Customer Service Representative Get up to ₱20,000 Signing Bonus — Easy Account, Competitive Perks and Benefits, and Immediate StartPosition: Customer Care Representative - HealthcareWork Location: Bridgetowne, Quezon CityEmployment Type: Full-Time | 100% On-siteQUALIFICATIONSCollege Graduate - No BPO Experience...

  • Sales Development Representative

    5 days ago

    Manila, National Capital Region, Philippines Max Foresight Full time ₱1,200,000 - ₱2,400,000 per year

    Sales Development Representative Location: Philippines (Remote/Hybrid) Employment Type: Full-timeAbout UsMax Foresight is an international financial planning firm dedicated to helping expatriates and globally mobile professionals achieve financial freedom. We provide expert advice on wealth management, retirement planning, insurance, and cross-border...

  • Technical Support Representative II

    2 weeks ago

    Manila, National Capital Region, Philippines SupportNinja Full time ₱900,000 - ₱1,200,000 per year

    Work Setup:Permanent Remote/WAHEquipment provision:Bring your own device (BYOD)TheTechnical Support Representative IIwill work with our customers to resolve routine and advanced technical issues as well as address general account concerns.What does a day in the life as a Technical Support Representative II look like?ESSENTIAL FUNCTIONS AND...

  • Client Service Representative

    5 days ago

    Manila, National Capital Region, Philippines Sapient Global Services Full time ₱180,000 - ₱300,000 per year

    We are mass hiring for Call Center Agents - Retail Account as prior in our Metro Manila sitesSapient is URGENTLY HIRING APPLY TODAY AND GET HIRED IMMEDIATELYResponsibilities:Resolve customer inquiries, concerns, or complaints effectively and escalate issues when necessary to ensure swift resolution.Update and maintain accurate records of customer...

  • Customer Service Representative

    5 days ago

    Manila, National Capital Region, Philippines Cyberbacker Careers Full time ₱150,000 - ₱250,000 per year

    100% Work From Home | Availble Full Time & Part TimeA Growthbacker develops and executes a plan to support the company acquire and retain clients, as well as discuss the services offered by the team. This includes gathering input from client and various departments from different companies, like analytics, operations and marketing, and using this information...

  • Client Service Representative

    5 days ago

    Manila, National Capital Region, Philippines Sapient Solution NCR Full time ₱180,000 - ₱300,000 per year

    We are mass hiring for Call Center Agents as prior in our Metro Manila sitesSapient is URGENTLY HIRING APPLY TODAY AND GET HIRED IMMEDIATELYResponsibilities:Resolve customer inquiries, concerns, or complaints effectively and escalate issues when necessary to ensure swift resolution.Update and maintain accurate records of customer interactions, transactions,...

  • Collections Representative

    2 weeks ago

    Manila, National Capital Region, Philippines Optum, a UnitedHealth Group Company Full time ₱900,000 - ₱1,200,000 per year

    ROLE AND RESPONSIBILITIESReview and analyze patient accounts to identify and resolve credit balances.Process refunds and adjustments in accordance with company policies and payer guidelines.Collaborate with internal departments to ensure accurate posting of payments and collections.Investigate and resolve discrepancies related to overpayments or duplicate...

  • BPO Collections Representative

    5 days ago

    Manila, National Capital Region, Philippines Optum Full time ₱144,000 - ₱300,000 per year

    ROLE AND RESPONSIBILITIESReview and analyze patient accounts to identify and resolve credit balances.Process refunds and adjustments in accordance with company policies and payer guidelines.Collaborate with internal departments to ensure accurate posting of payments and collections.Investigate and resolve discrepancies related to overpayments or duplicate...