SU - Maintenance Coordinator

2 days ago

Philippines Somewhere Full time
Maintenance Coordinator 

Location: PH

Schedule: Full-time, U.S. working hours (CST or EST overlap)

Industry: Property Management

Salary Range: $1,300 – $2,000 USD/month

About the Role

A growing U.S.-based property management firm, is hiring 2 Maintenance Coordinators to support its expanding portfolio of residential properties. This is a long-term, full-time remote role with a U.S. company that values proactive communication, reliability, and critical thinking.

As a Maintenance Coordinator, you'll be the first point of contact for tenants reporting maintenance issues. You'll triage, prioritize, and assign work orders through platforms like AppFolio and Property Meld — ensuring that repairs are handled quickly and efficiently.

Responsibilities:
  • Respond to maintenance requests from tenants and owners in a timely and professional manner
  • Triage and prioritize work orders based on urgency and severity
  • Dispatch service vendors or in-house technicians
  • Communicate with residents and vendors to follow up on repairs and completion timelines
  • Use AppFolio and Property Meld to manage and track maintenance issues
  • Document all communications and status updates within the system
  • Support the property management team with reporting and vendor coordination
Requirements:
  • 2+ years of experience in a Maintenance Coordinator or similar role within property management
  • Excellent written and spoken English
  • Strong customer service orientation — calm, friendly, and solutions-focused under pressure
  • Detail-oriented and organized — able to juggle multiple requests and priorities
  • Critical thinker — able to assess maintenance requests and determine the best course of action
  • Familiarity with urgency ranking of maintenance issues (e.g., emergency vs. routine)
  • Proficient in AppFolio and Property Meld (strongly preferred)
  • Able to work full-time during U.S. business hours (CST/EST overlap)
Bonus:
  • Experience supporting U.S. property managers
  • Familiarity with U.S.-based housing laws or maintenance standards

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