Urgent Hiring CSR

3 hours ago

Quezon City, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱18,000 - ₱21,600 per year

Customer Service Representative | Easy Account (Healthcare) | Open for Fresh Graduate with or without BPO experience | Virtual Interview Process

Job Responsibilities:

  • Customer Interaction:

Respond to customer requests, inquiries, and complaints via phone, email, and live chat.
- Information & Support:

Provide accurate information about a company's products, services, and policies.
- Problem Resolution:

Address customer issues, troubleshoot problems, and escalate complex cases to the appropriate departments.
- Data Management:

Document customer interactions, requests, and resolutions in a Customer Relationship Management (CRM) system.
- Sales & Upselling:

Identify customer needs and suggest appropriate products or services to improve their experience and drive sales.
- Process Management:

Fulfill customer requests, process orders, and handle service issues, such as cancellations or refunds.

Qualifications

  • College Graduate with or without BPO/Call Center Experience
  • Good communications skills
  • Amenable to START ASAP
  • Amenable to WORK ONSITE either in QC or Pasig.

Offers and Benefits:

  • 18, ,000 Salary Package
  • 20% Night Diff
  • HMO Day 1 & Life Insurance
  • Performance-based incentives
  • OT Pay
  • 13th & 14th Month Pay

This is an urgent position hiring, send your most updated CV to use "CSR QC/Pasig Application" as subject or send a message in Viber

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