Assessment Processing Administrator

Assessment Processing Administrator
Work setup
: We operate in a hybrid work environment, and we encourage applicants who are open to working in the office
two days a week
to apply.

Work schedule
: 4:00 PM - 12:00 MN PH time

Employment type
: Permanent

Location
: Makati City, Metro Manila

Pay range
: Php 25,000 to 30,000

We value transparency and encourage applicants comfortable with this range to apply.
Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organisation proudly affiliated with the prestigious University of Cambridge.

We are looking for an
Administrator
who will be part of our Manila VQ Assessment Processing Team within Operations, where our primary purpose is to ensure efficient and accurate administration of the key functions related to end-to-end exams processing.

Why Cambridge?
Cambridge University Press & Assessment is a world-renowned not-for-profit academic publisher and assessment organisation, proudly part of the prestigious University of Cambridge. With a legacy rooted in over 800 years of educational excellence, we are dedicated to unlocking the potential of learners and educators across the globe.

Joining Cambridge's second largest global office in the Philippines —operating for over 22 years with 1,300+ colleagues— means becoming a part of an extraordinary institution renowned worldwide. We are recognised as a Great Place to Work for three consecutive years, reflecting our inclusive culture, strong sense of purpose, and commitment to the professional growth and well-being of our people. At Cambridge, we don't just publish books or deliver tests—we empower progress, inspire curiosity, and champion the pursuit of knowledge.

What can you get from Cambridge?
At Cambridge, you'll become a part of a vibrant and forward-thinking community that transcends tradition, fostering a culture of continuous growth and personal development. Here, we provide the right environment for you to thrive, supporting your professional journey and empowering you to reach your highest potential, that is why
our pay philosophy is intricately tied to your skills and competencies, ensuring that your compensation aligns with the unique value you bring to the role you are applying for.
The organization offers a wide range of benefits and opportunities including:

• Regular Employment on Day 1
• HMO Coverage and Life Insurance on Day 1
• Paid Annual Leaves (Vacation, Well-being, Flexible, Holiday, and Volunteering leaves)
• Vesting/Retirement package
• Opportunities for career growth and development
• Access to well-being programs
• Flexible schedule, hybrid work arrangement and work-life balance
• Opportunity to collaborate with colleagues from diverse branches that will expand your horizons and enrich your understanding of different cultures

What will you do as an Administrator?
As an administrator, you will play a critical role in delivering the key functions of our exam processing cycle. Your responsibilities will include, but are not limited to:

• Completing a range of tasks related to exams processing, following agreed Working Instructions to work independently or as part of a team
• Providing a positive and professional service to customers, ensuring enquiries are managed effectively
• Supporting and collaborating with colleagues across the organisation
• Maintaining levels of efficiency and productivity, meeting deadlines and adhering to agreed quality standards
• Identifying and reporting any processing failures in a timely manner, collaborating on solutions and appropriate courses of action
• Providing input into the ongoing review of Working Instructions
• Conducting User Acceptance Testing of current and new systems, reporting defects and possible solutions
• Supporting and collaborating with colleagues within the team, and around the organisation

Please review the attached job description for further details on the role.
What makes you the ideal candidate for this role?
The following will help you be an ideal candidate for this post:

• You have significant experience of working with complex systems and a variety of processes
• You have proven customer service skills and experience of working with both internal and external customers
• You possess excellent written and verbal communication skills

Are you driven by desire to be part of a globally renowned institution that celebrates innovation, embraces inclusion, and empowers learners? Then, we invite you to Pursue your Potential with us.

Applications received through the system will be reviewed on a rolling basis and may close the vacancy once sufficient applications are received. Therefore, if you are interested, tailor-fit your CV (advantageous if you submit one with a Cover Letter) and submit as early as possible.