CS Associate

Responsibilities:

• Responds to questions about products, services, warranties, and return/refund policies.
• Processing claims, returns, and refunds coordinating with relevant teams (technical, logistics, etc.).
• Addressing customer complaints effectively and efficiently, escalating complex issues when necessary.
• Keeping accurate records of customer interactions and service activities
• Ensuring customer satisfaction by following up on service requests and addressing any remaining concerns.
• Ensuring adherence to company policies and service standards.
• Assisting in the development of after-sales service procedures and documentation.

Qualifications:

• Excellent verbal and written communication skills for interacting with customers and colleagues.
• Ability to analyze issues, identify root causes, and implement effective solutions.
• Strong focus on providing exceptional customer service and building positive relationships.
• In-depth understanding of products and services to provide accurate information and recommendations.
• Ability to manage multiple tasks, prioritize effectively, and maintain accurate records.
• Ability to collaborate with others and contribute to a positive work environment.
• Able to work on-site in BGC, Taguig City.

Job Type: Full-time

Pay: Php20, Php22,000.00 per month

Benefits:

• Additional leave
• Company events
• Employee discount
• Health insurance
• Paid training
• Promotion to permanent employee

Ability to commute/relocate:

• Bonifacio Global City: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person