
Travel Account CSR
3 hours ago
Position Title: Customer Service Representative (Travel Account)
Work Setup: Onsite – Cebu IT Park
Hiring Process: One-Day Processing
Job Summary:
As a Customer Service Representative for a Travel Account, you will provide support to customers regarding travel-related inquiries such as bookings, reservations, cancellations, itinerary changes, and other customer service concerns. This role requires a high level of professionalism, empathy, and communication skills to deliver exceptional customer experiences.
Key Responsibilities:
- Handle inbound and outbound customer interactions via phone, email, or chat.
- Assist customers with travel bookings, itinerary changes, cancellations, and general inquiries.
- Provide accurate information about products, services, and promotions.
- Resolve customer complaints in a timely and professional manner.
- Follow company procedures and comply with data privacy and quality standards.
- Document customer interactions accurately in the system.
- Meet performance metrics such as AHT, CSAT, and quality scores.
- Collaborate with team leaders and colleagues to ensure continuous improvement in service delivery.
Qualifications:
- Senior High School graduate or College graduate.
- With or without prior BPO experience.
- Strong English communication skills (both written and verbal).
- Willing to work onsite in Cebu IT Park.
- Amenable to shifting schedules, including night shifts and holidays.
- Customer-focused, with good problem-solving and critical thinking skills.
Compensation & Benefits:
- Fresh Graduates:
- ₱14,500 – ₱15,500 basic salary (depending on interview performance)
- ₱2,000 Non-Taxable Allowance (NTA)
- With BPO Experience: Up to ₱22,610 package (₱20,610 basic salary + ₱2,000 NTA)
Perks & Benefits:
- Account Allowances (discussed upon job offer)
- Clothing & Transportation Allowances
- 20% Night Differential
- HMO coverage on Day 1
How to Apply:
Send your updated resume to:
Job Types: Full-time, Permanent, Fresh graduate
Pay: Php16, Php23,000.00 per month
Benefits:
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
Work Location: In person
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