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amazon account/catalog manager
2 weeks ago
{MUST READ UNTIL THE END}
Quick Highlights
- Role:
Join a profitable, fast-growing e-commerce brand and own the customer service and account management that protects our Amazon revenue. You'll be the systematic guardian of our marketplace performance, building AI-powered processes that turn every customer interaction into a growth opportunity. - Stage:
Profitable, 12-year-old e-commerce business with $5M+ annual revenue across 4 Amazon marketplaces (US, UK, DE, IRL), experiencing consistent 30% YoY growth - Team:
Join our lean team of 6 A-Players, where your work directly impacts company performance - Reports to:
Amazon Operations Manager - Schedule:
Full-time. Needs overlap with US business hours for optimal support + weekend coverage. Beyond that, you have FLEXIBLE time. - Location:
Hybrid in Cebu, Philippines (core hours in-office required, remaining hours flexible) - Compensation:
Competitive + benefits (including paid federal holidays off) - Why now:
We've maintained 30% YoY growth for several years through systematic execution. We need a disciplined operator who can keep a close eye on the details, build bullet-proof systems, and ensure nothing slips through the cracks as we scale further.
About the Role
You'll be responsible for owning our Amazon catalog integrity and account health across 4 marketplaces. This means flat files, variation management, suppressed ASIN troubleshooting, and Seller Support case resolution—all while building the processes and systems that enable sustainable growth.
If flat files excite you and you get satisfaction from solving listing puzzles that others give up on, keep reading.
You'd Be a Fit If You…
- Catalog Management Experience:
2+ years hands-on Amazon Seller Central experience with exposure to flat files, variation structures, and listing troubleshooting — you don't need to be an expert, but you need to know your way around - Seller Support Familiarity:
You've opened cases, navigated Amazon's systems, and understand how to document and follow through until resolved - Systems Minded:
You naturally document what you do and look for ways to make processes repeatable - AI Curious:
You've used AI tools (ChatGPT, etc.) to improve your work, and you're eager to learn more - Detail Obsessed:
You catch errors others miss and take pride in accuracy - Self-Sufficient:
You can work independently, figure things out, and ask smart questions when stuck - Results Focused:
Track record of achieving specific, measurable outcomes rather than just completing tasks
Not a fit if…
- You're primarily focused on PPC, creative, or brand strategy
- You need constant supervision or step-by-step guidance
- You dislike process, repetition, or detailed data tasks
- You're agency-based or juggling multiple clients
- Flat files make you nervous
Looking for the following traits
- Systematic Thinking:
You naturally build structure where none exists - Ownership Mentality:
Complete accountability for outcomes without excuses or drama - Resourcefulness:
You check docs first, ask questions second, and solve problems independently - AI Innovation:
You actively seek ways to leverage AI tools and create custom solutions that improve efficiency - Zero-Error Mindset:
You catch your own mistakes before anyone else does - Good Judgment:
Make smart decisions without micromanagement or hand-holding - Hustle & Initiative:
Proactively identify improvements and make things smoother/faster/organized
Responsibilities
- Catalog & Listing Ownership
– maintain zero discrepancies across all 4 marketplaces; own flat file uploads, variation structures, and listing accuracy - Account Health Guardian
– catch ≥ 90% of account-health threats before they impact sales or ranking - Seller Support Mastery
– resolve cases with persistence, documentation, and follow-through until closed - AI Innovation & Process Optimization
– launch at least one GPT/AI solution per quarter that measurably boosts efficiency or outcomes - SOPs & Documentation
– continuously optimize processes based on performance data and AI capabilities - Data Hygiene & Dashboards
– keep metrics 100% accurate and deliver a scorecard the team trusts - Administrative Excellence
– execute daily tasks with zero unforced errors or need for micromanagement - Attention to detail is critical for this role—we're looking for someone who actually reads job descriptions carefully, so when we ask what your favorite number is, the answer is 99.
Why join us
- Autonomy:
Full control over your domain with minimal management - Growth:
Be part of scaling a profitable business with clear room for career advancement and salary growth - Learning:
Work directly with experienced e-commerce operators and learn advanced strategies - Systems Building:
Opportunity to build processes from the ground up and see immediate impact - Culture:
Low-drama. High-clarity. Feedback-friendly. We protect work-life balance with flexible schedules and time for what matters—yourself and your family.
Interview Process
- Apply for the role
here - Initial conversation
with Head of Growth Marketing & Amazon Operations Manager - Deep dive
into Amazon experience and systematic thinking examples - Process building exercise
to evaluate systematic approach - Final round
with leadership team and culture fit assessment
