Guest Care Associate

Guest Care / Reservations Associates
at the award-winning Masungi Georeserve manage the end-to-end customer experience from inquiries to post-visit feedback. The guest care officers ensure a seamless guest experience for the geotourism component of the project, ultimately helping sustain environmental conservation efforts.

Daily tasks include:

• Manage the online reservations system
• Track payments and calendaring
• Coordinate with operations team to ensure smooth delivery of services
• Provide personal and timely service via phone calls, emails, and SMS
• Provide administrative support to team

Candidates with
superior English and Filipino communication skills (oral and written
), a
customer service mindset
, and an
interest in nature conservation/sustainable tourism
will be prioritized.

Tourism and hospitality graduates are encouraged to apply. This role is ideal for those with 0-2 years of relevant working experience and those comfortable working in a nature setting.

Shared on-site living quarters in Baras, Rizal (Km. 45 Marcos Highway; 1.5 hours from Metro Manila) may be provided for hired candidates upon request.