WFM Workforce Real Time Analyst

What we are looking for:Proficient with NICE IEXHighly motivated individual with a passion for data analysis, workforce management, and performance coachingWill manage workforce analytics staffWill be responsible for manipulating and visualizing data from multiple sources to create Key Performance Indicator (KPI) reports. Will work on reporting, extracting...

About TaskUs:TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media,...

Job Responsibilities:Forecasting staffing needs to ensure adequate coverage.Creating schedules based on employee availability, skills, etc.Managing absenteeism and documenting PTO balances.Analyzing data to spot trends and correct issues.Review roster requirements and approve leave requests based on shrinkage threshold.Supporting and analyzing Workforce...

WORKFORCE SPECIALIST IN REAL TIME MANAGEMENTJob DescriptionThe Real Time Management Specialist monitors live operations, makes immediate staffing  adjustments, and ensures service level targets are met throughout the day. This role requires quick  decision-making abilities and strong understanding of real-time operational dynamics.Key Roles and...

We are looking for highly driven Real Time Analysts (RTA) to join our team in Antipolo and Tarlac sites. This role plays a vital part in ensuring service levels and workforce efficiency are met through real-time monitoring, reporting, and scheduling.As an RTA, you will work closely with Operations and Service Delivery to manage intra-day workforce...

Join our team in Antipolo as a Real Time Analyst SupervisorDive into the heart of operations and make an impact with your data insights.Apply now and be part of our dynamic team driving real-time success.Qualifications:Bachelor's degree in Business, Data Analytics, Information Systems, or a related field.3–5 years of experience in reporting, data analysis,...

*Job DescriptionAbout TaskUs:*TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming,...

The Reporting Analyst is responsible for managing the report development and analysis for all WFM programs/accounts across all sites of IBEX Global Philippines, Inc.Recommending establishment of new or modified reporting methods and procedures to improve report content and completeness of information Conferring with persons originating, handling,...

Company Description Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 30 years, we have been entrusted with caring for our clients' customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible -...

OverviewThe successful candidate will oversee a team of analysts that are responsible for all facets of workforce planning and intraday management. This individual will determine and communicate work schedules and resources for various call queues across the organization while relying on extensive experience and judgment to achieve optimal coverage...