IT EBA Business Systems Analyst
1 week ago
Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision.
When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you're just starting out or leading at the highest levels, this is a place to grow, stretch, and make real impact—across industries, countries, and careers.
From engineering and product to digital services and customer experience, you'll help connect data, devices, and people in smarter, faster ways. This is meaningful, connected work—on a global stage, with the backing of a company built for the future, and a robust benefits package designed to support your growth, well-being, and life beyond work.
Job Summary:
Responsible for analysis and evaluation of user business problems and development of system recommendations to meet requirements. Assignments typically include problem definition, evaluation of requirements, and implementation of systems to meet business and user requirements.
Key Roles & Responsibilities:
Drive system and application enhancements for business improvements.
Delivery of projects and continuous improvement initiatives.
Understand business requirements.
Obtain understanding of business system functionalities to support business requirements and continuous improvement initiatives.
Propose and review solution design with business for sign-off.
Perform knowledge transfer to IT AMS.
Provide training to business key-users/super-users.
Configuration of system solution.
Create functional specifications.
Maintain configuration/solution documentation.
Development and execution of test plans for unit, functional and regression testing.
Level 3 production support for critical incidents, when required.
Competencies, Skills, Knowledge & Abilities:
Knowledge and proficiency in MS Dynamics 365, Partner and Customer Portal, MPS
Appropriate level of Global Services processes and business knowledge to effectively understand and support processes.
Ability to communicate technical information to non-technical audiences.
Good analytical (root cause analysis) and problem-solving skills.
Personal Credibility.
Able to work in a cross-functional team with diverse background.
Ability to effectively multi-task and prioritize items in order to complete tasks efficiently and within expected timelines.
Good project management skills.
Effective training and work session facilitation capabilities.
Effective English language skills, verbal and written communications.
Uses appropriate confidentiality. Able to disseminate information appropriately.
Education and Experience:
Must be a college graduate, preferably IT, Business Administration or related areas.
Should have at least 3 years' experience in systems support role.
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