Technical Support Representative

7 days ago

Cebu City, Central Visayas, Philippines SVCPH Inc. Full time

Job Summary:

The Tier I Support Technician position requires a driven, independent thinker to complete his/her job function of assisting customers with and resolving their technical problems. The individual must have the ability to make informed and timely decisions to resolve technical issues both remotely and at the clients premise as required and/or assigned.

Key Responsibilities:

  • Provides primary technical support and troubleshooting for customers using different devices (Smartphone, Tablets, Desktops, and more)
  • Assisting customers through incoming calls and email communication
  • Performs other related duties as required to support Company objectives

Requirements:

  • 1-2 years of combined Technical Support and Customer Service experience (preferably with 1 year of continuous customer service experience in one company)
  • Email support experience in Customer Service is preferred
  • Must possess strong problem-solving skills and analytical abilities
  • English speaking skills close to native level, minimal to no accent
  • Strong written communication skills that lend to clear and concise text-based communication, including de-escalation skills
  • Adherent to email SOP and KPIs for response times and online availability
  • Understanding of the American consumers' mentality is a plus
  • Supports the mission of Truth & Tradition"
  • Energetic, fun and confident personality
  • Willing to work nights and weekends
  • Willing to work on-site

About SVC:

Select VoiceCom is an American and Australian-owned company providing call center services. While our main goal is to provide first-class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say, "I work at Select VoiceCom, and think it's a great place to work" The owners and managers at SVC care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make them beneficial for our employees.

If you are considering a move from your current job or want to build a new career with an opportunity to learn and grow, then we urge you to apply at Select VoiceCom today and join the growing SVC family. You wont regret it

Checkout our Facebook page:

Enjoy the following benefits:​

  • Medical/Dental coverage (HMO) after 1 month* + FREE HMO coverage for 1 dependent after 6 months
  • Life insurance program
  • Free weekly in-house massage
  • Cash incentives of (Php5,000) for successfully referring your friends and relatives to join SVC
  • Career development
  • Service incentive leave program
  • Annual salary increase based on performance
  • Fun and family-like working environment
  • Quarterly team outing
  • Free flowing coffee and hot chocolate
  • Cozy sleeping lounge and canteen plus entertainment area
  • Excellent office location in Cebu IT Park

*Terms and conditions apply.

How to apply:

Interested candidates may visit our Recruitment Hub at G/F i1 Bldg., Cebu IT Park, Apas, Cebu City from Monday to Friday anytime between 9AM-9PM.

What to prepare:

  • Updated e-copy (not printed) of your resume (.doc, .docx, .pdf)
  • Pen
  • ID

or

Quick apply online If shortlisted, our recruitment team will reach out to you within 1-7 working days. Due to the volume of applications we receive every day, only shortlisted candidates will receive a phone call for an interview anytime between 8AM-11PM (Monday-Friday).

  • Technical Support Representative

    7 days ago

    Cebu City, Central Visayas, Philippines TTEC Full time

    Your potential has a place here with TTEC's award-winning employment experience. As aTechnical Support Representative working onsite in Cebu,you'll be a part of bringing humanity to business. #experienceTTECOur employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in Philippines says it allWe're...

  • Technical Support Representative

    5 days ago

    Cebu City, Central Visayas, Philippines TTEC Full time

    Your potential has a place here with TTEC's award-winning employment experience. As aTechnical Support Representative working onsite in Cebu,you'll be a part of bringing humanity to business. #experienceTTECOur employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in Philippines says it allWe're...

  • Customer / Technical Support Representative

    2 days ago

    Cebu City, Central Visayas, Philippines Thrive Technologies Inc. Full time

    Note:Onsite for 6 months and can be allowed to work from home if they pass 6 month evaluation.How to Apply:Copy and Paste the Link below in the browser to generate the application form:Rate: Php 25,000 PHP/monthNon-taxable allowance PHP 3,000.00Private Medical Plan subsidy upon regularizationCombined annual paid 10 Vacation Leave and 6 Sick Leave (SL)...

  • L3 Technical Support Representative

    2 weeks ago

    Cebu City, Central Visayas, Philippines Lexmark Research & Development Corporation Full time

    Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision.When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you're just starting out or leading at the highest levels, this is a place to grow, stretch, and make...

  • Technical Support Representative

    7 days ago

    Cebu City, Central Visayas, Philippines TTEC Full time

    Your potential has a place here with TTEC's award-winning employment experience. As a Technical Support Representative working onsite in Cebu, you'll be a part of bringing humanity to business. #experienceTTECOur employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in Philippines says it allWe're...

  • L3 Technical Support Representative

    2 days ago

    Cebu City, Central Visayas, Philippines Lexmark Research & Development Corporation Full time

    Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision.When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you're just starting out or leading at the highest levels, this is a place to grow, stretch, and make...

  • Technical Support Representative

    2 days ago

    Cebu City, Central Visayas, Philippines Valor Full time

    VIRTUAL PROCESS OR ONE DAY PROCESS ONSITE AT IT PARK CEBU CITYJob Responsibilities:Provide post-sales customer service and/or troubleshooting support through email/phone/chat to advertising customers and offer consultative support.Educate customers on support options, and the steps being taken to resolve the issue, including online tutorials, in-store...

  • Technical Support Representative

    7 days ago

    Cebu City, Central Visayas, Philippines SVCPH Full time

    Job Description: Job Summary:The Tier I Support Technician position requires a driven, independent thinker to complete his/her job function of assisting customers with and resolving their technical problems. The individual must have the ability to make informed and timely decisions to resolve technical issues both remotely and at the clients premise as...

  • Customer Service Representative

    1 week ago

    Cebu City, Central Visayas, Philippines Strategic Office Support Inc. Full time

    Customer Service Representative – US HealthcareLocation: Ebloc 3 Building, Padriga St., Asiatown IT Park, Apas, Cebu CitySchedule: Shifting Schedule (Aligned with US Business Hours)Employment Type: Full-Time | Paid TrainingBuild Your Career in the US Healthcare IndustryLooking to make a real difference with your career? Join us as a Customer Service...

  • Technical Sales Representative

    5 days ago

    Cebu City, Central Visayas, Philippines Avenida Verde Inc. Full time

    Interested in working with people and animals? Do you enjoy travel and commissions? Then this position is for YOUNuevo Milenio Inc., an animal nutrition and solutions provider, is looking for Technical Sales Representatives to promote, share, and offer the products of the company. The role supports the company's success by driving and achieving sales...