Technical Support Representative

15 hours ago

Cebu City, Central Visayas, Philippines Valor Full time

VIRTUAL PROCESS OR ONE DAY PROCESS ONSITE AT IT PARK CEBU CITY

Job Responsibilities:

  • Provide post-sales customer service and/or troubleshooting support through email/phone/chat to advertising customers and offer consultative support.
  • Educate customers on support options, and the steps being taken to resolve the issue, including online tutorials, in-store programs and help applications built into the programs
  • Provide prompt, reliable, and accurate information to customers while maintaining effective communications during conversations by adjusting to the pace and technical level of the customer
  • Recognize and adjust support approach to accommodate all levels of customer's experience
  • Communicate positively with team members, customers, and other partners

Qualifications:

  • High School Graduate
  • Must have at least 1 year of BPO experience handling a voice campaign and at least 6 months basic troubleshooting experience
  • Amenable to work rotating shifts
  • Can work in IT Park, Cebu City

Additional Benefits:

  • Up to ₱4,500 in eGCs for application milestones*
  • Up to 33K monthly* salary package
  • 30% Monthly Performance Incentives upon regularization*
  • HMO & Life Insurance
  • Up to 25 Paid Time-Off credits
  • Performance-based Merit Increases and Milestone Rewards for employees expanding their tenure
  • Employee Assistance Programs and Counselling & Consultations, along with Bereavement leaves and Assistance to help support our employees

Job Type: Full-time

Pay: Up to Php33,000.00 per month

Benefits:

  • Additional leave
  • Company events
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee

Experience:

  • Technical Support: 1 year (Required)

Work Location: In person

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