Store Team Member

2 weeks ago

Ortigas Metro Manila, Philippines Breadwinners Foods Corporation Full time

Selling and Customer Management

  • Greets customers entering/ordering inside the store
  • Enhances customer experience by following "S.E.T. Principles: Smile, Eye Contact, Thank You
  • Implements the standard COCOPAN selling process
  • Engages the customer with full attention and ask for their orders
  • Uses proper procedure to ensure the accuracy of every order for every customer (Example: repeating customer's order when it is presented to them)
  • Answers to customers' questions, queries and provide information (as per inquiry of the customers)
  • Performs effective suggestive selling and upselling of complementary products and promo offers
  • Follows all Operations standards and guidelines for preparation of products according to training and instructional materials provided
  • Completes all ordered items and lines it up per transaction for pos check out
  • Attends to customer complaints politely and ensures action and resolution is done immediately in accordance to set company standards

Cashiering Function

  • Secures cashier's fund and performs cash count at the start of the shift
  • Performs cashiering activities and uses own password only and does not share it with anyone
  • Transacts all items ordered by the customer, offers new products as add on sales
  • Receives payment by cash, e-wallet, or other accepted forms of payment
  • Issues receipts, refunds or change due to customer
  • Informs Shift Leader or Store Manager for any transactions that may require void or deletion to facilitate system access
  • Performs cash drop or partial sales endorsement of every P2,000 to the Shift Leader or Store Supervisor
  • Report excess, over and/or inadequate, shortages in cash/sales after shift and/or after counting money or sales from the POS
  • Accomplishes cashier's accountability report daily and submits with complete attachment as required by the Head Office
  • Ensures cashiers fund are intact with adequate loose coins and bills for change
  • Performs bank deposits
  • Ensures cash handling procedures are properly implemented
  • Keeps record and is accountable for store funds while running a shift
  • Assist in accounting and banking responsibilities
  • Assist in preparing daily sales report and analysis

Location

  • Willing to work from: St. Joseph, Ortigas Ext.

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