Compute Operations Analyst

Qualifications: (The following are required unless specifically stated as preferred or desired)

• 4 years college; Bachelors degree in Computer Science preferred
• 2-4 Years of Support in an Azure environment or other cloud providers such as GCP, AWS or Oracle
• 2-4 Years of Vmware 5.5 or higher
• 2-4 years Unix support and administration experience.  A significant knowledge of UNIX, Linux and Windows NT commands and architecture.
• Experience in utilization of Automated Scheduling applications; CA-ESP or Stone branch preferred.
• Working comprehension of System Management and Monitoring tools (BMC Remedy, Infosys, BMC-Patrol, Platinum, Orwell, Wily, Fluke, Introscope, SiteScope, IBM Tivoli Network Manager)
• Experience in one or more of the following applications is preferred:  Websphere, MQ, JAVA, PM4Data(MIM), Informix, DB2, Oracle DB and Oracle Stack,  Men & Mice, FTP, Filezilla, Outlook, Secure messenger and Netbackup.
• Utilization of  C-Shell and K-Shell Scripting skills, HTML, Web Design desired.
• Capability to work effectively across multiple platforms at different Technical skill levels: Network-Mainframe-Tandem
• Individual will posses strong self initiation skills and ability to perform effectively with minimal supervision
• Works effectively under high pressure in a demanding, complex technical environment
• Previous retail experience is desired
• Individual must be results oriented , innovative, show initiative and strive for Continuous Improvement
• Excellent analytical, risk mitigation, negotiation and vendor relationship skills.
• Must be customer oriented and highly cognizant of the importance of customer service and meeting service level commitments
• Excellent organizational, planning and interpersonal skills; high level of trustworthiness and integrity.
• Strong written and verbal communication skills. Ability to write clear instructions, document processes and communicate effectively.
• In-depth knowledge and proven experience in trouble shooting, problem determination, providing rapid service restoration and performing root cause analysis.
• Demonstrated interpersonal, business management, leadership and customer service skills including consensus building and facilitation skills.
• Monitor the Backup infrastructure
• Ensure backup jobs run to completion.
• Process restore requests.
• Troubleshoot and perform problem determination on all backup and restore job failures.
• View and analyze log files, understand application behaviors, correlate failures with other, external events and gather detailed information necessary for problem escalation to Backup Administrators.
• Make decisions on restarting of failed backup and restore jobs as needed.
• Coordinate with the Backup Administrators or Vendor on issues (software, hardware or the interaction between the two).
• Participate in DR testing exercises.
• Notify Backup Administrators of inadequate re-start procedures, and other related backup operation problems.
• Coordinate hardware issues with appropriate groups.
• Coordinate installation of Backup agent with appropriate groups.
• Maintenance of Backup Policy/Group (add/remove client to policy/group)
• Participation in DR planning, implementation and testing exercises.

Key Responsibilities include, but are not limited to:

• Responsible for monitoring and operating Midrange platforms
• Ensure all Service Level commitments and processing deadlines are met
• Ensure system availability for Business Services through contestant proactive system monitoring
• Assist in the performance of system administration, including file restores, account management, security management, database re-orgs, DNS updates, etc. at the direction and supervision of System and Database Administrators
• Perform System Shutdown and start-up procedures following established Standard Operating Procedures for Infrastructure, Applications and Databases
• Perform first level problem diagnostics, identification and resolution; execute Incident Management, escalation and notification procedures
• Initiate, execute and monitor midrange batch processing schedule and resolve and/or coordinate the resolution of batch Incidents
• Maintain a secure, clean and orderly work environment
• Assist in training and development of operators
• Drive the Technical Service Restoration effort for any service availability issues.
• Accountable for the review and approval of all environmental changes that could impact service delivery to ensure operational readiness and supportability
• Respond proactively to any negative service health trends by engaging the appropriate technical and business resources
• Potential to provide that Monitoring driven Service Maps are accurately maintained, well tuned, and integrated
• Create Service Management Reports, Daily Operational Health Statistics, and other ad-hoc reports as necessary
• Perform environment and system health checks to validate stability of the environment and react accordingly
• Accountable for ensuring that problem identification and remediation efforts are appropriately documented, effectively prioritized and driven to resolution
• Develop and enhance cooperative interdepartmental and vendor relationships and communications
• Review Support Turnover Requirements and Run Books to ensure knowledge transfer is documented properly
• Responsible for the Creation and Authoring of Knowledge Articles for both new and existing technologies in line with standard Knowledge Management requirements