Sales Operations Specialist

Job overview:

We are looking for a detail-oriented Sales Operations Specialist who will report to our clients Head of Revenue & Sales Operations (HRSO). This crucial role maintains the integrity of lead data, directly impacting sales and marketing efficiency. The ideal candidate has strong experience with CRM systems (specifically HubSpot) and a proven track record in data management and lead enrichment. This hands-on role requires ensuring data is accurate, complete, and action-ready.

Responsibilities: 

The Sales Operations Specialist will be responsible for the following key areas:

1. Lead Data Audit and Cleanup

• Audit and clean existing lead data in HubSpot for accuracy and adherence to standards.
• Update leads by applying specific "Market" and "Competitor" property data and standardizing fields.
• Systematically de-duplicate and merge company/contact records using HubSpot tools or third-party solutions to ensure a single source of truth.

2. New Lead Sourcing and Ingestion

• Lead Sourcing: Following a schedule, proactively source new prospect leads from platforms, such as BuiltWith, based on criteria defined by the HRSO.
• Data Enrichment and Preparation: Enrich newly sourced leads using a variety of tools to ensure all necessary contact, company, and firmographic details are captured and validated.
• HubSpot Upload: Prepare and upload enriched lead lists into HubSpot, ensuring correct formatting, de-duplication, and mapping to appropriate properties and lists.

3. Ad-hoc Enrichment and Data Loading

• On-Demand Enrichment: Perform ad-hoc data enrichment requests from sales teams, often involving large spreadsheets, leveraging tools such as SeamlessAI or ZoomInfo.
• Data Validation and Loading: Validate the enriched data for accuracy and consistency before performing bulk or individual uploads into the HubSpot CRM.

4. Performing other audits and tasks as assigned by the HRSO

Requirements:

• Proven experience in a Sales Operations
• Expertise in CRM platforms, specifically HubSpot, including data import/export, property management, and (segments) list organization.
• Proficiency in using lead sourcing and enrichment tools such as BuiltWith, SeamlessAI, and ZoomInfo.
• Strong analytical skills with a meticulous attention to detail.
• Excellent ability to manage and manipulate large datasets using spreadsheet software.
• Strong communication skills, with the ability to collaborate effectively with sales and marketing teams.

About SVC:

Select VoiceCom is an American and Australian-owned company providing call center services. While our main goal is to provide first-class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say, "I work at Select VoiceCom, and think it's a great place to work" The owners and managers at SVC care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make them beneficial for our employees.

If you are considering a move from your current job or want to build a new career with an opportunity to learn and grow, then we urge you to apply at Select VoiceCom today and join the growing SVC family. You won't regret it

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Enjoy the following benefits:

• Medical/Dental coverage (HMO) after 1 month* + FREE HMO coverage for 1 dependent after 6 months
• Life insurance program
• Free weekly in-house massage
• Cash incentives of (Php5,000) for successfully referring your friends and relatives to join SVC
• Career development
• Service incentive leave program
• Annual salary increase based on performance
• Fun and family-like working environment
• Quarterly team outing
• Free flowing coffee and hot chocolate
• Cozy sleeping lounge and canteen plus entertainment area
• Excellent office location in Cebu IT Park

*Terms and conditions apply.

How to apply:

Interested candidates may visit our Recruitment Hub at G/F i1 Bldg., Cebu IT Park, Apas, Cebu City from Monday to Friday anytime between 9AM-9PM.

What to prepare:

• Updated e-copy (not printed) of your resume (.doc, .docx, .pdf)
• Pen
• ID

or

Quick apply online If shortlisted, our recruitment team will reach out to you within 1-7 working days. Due to the volume of applications we receive every day, only shortlisted candidates will receive a phone call for an interview anytime between 8AM-11PM (Monday-Friday).