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BPO Trainer
23 minutes ago
We are looking for call center trainers to start working ASAP.About the job: Associate Trainer (BGC Taguig) | Onsite
Work Setup: Onsite (BGC Taguig)
Shift: Shifting Schedules
Benefits:
- Quarterly performance bonus.
- Outstanding career development opportunities and fast-track career progression.
- Enjoy a fair work-life balance.
- HMO and life insurance for the employee and 2 dependents for free.
Responsibilities:
- Training Needs Analysis: Ability to extend follow-up support on the floor to sustain learning and improve performance.
- Curriculum and Course Design: Demonstrates end-to-end understanding of course design methodologies.
- Content Development: Demonstrates end-to-end understanding of content development and maintains appropriate methodology.
- Course Delivery: Possesses effective delivery/training techniques and methods.
- Research Methodology: Basic knowledge of research methodology and principles in order to carry out research ethically and effectively with guidance. Ability to identify training needs accurately.
Required Skills:
- CS and Tech Domain: Training experience in effective communication, customer service, technical support, and culture
- Technology Functional Knowledge: Basic working knowledge of word, Excel, and PPT to complete reporting and documentation efficiently and effectively
- High Impact Communication: Excellent oral and written communication skills; Displays pleasant nature with a receptive attitude in order to reflect the true essence of Customer Service Lead by Example
- Analytical Ability: Examines data from multiple sources and integrates the data and inputs to determine and resolve key issues; Arrives at multiple solutions/alternatives, keeping in mind the various stakeholders
- Profile Screening Criteria/Checks: Screening according to skills defined above—at least 3 years of training experience in soft skills and customer service.
Requirements:
- Graduate of any 4-year course.
- At least 4 years of total BPO work experience with 2 years of experience as a trainer in the BPO/shared services industry.
- Preferably with a background or knowledge in tech support.
- Excellent oral and written communication.
