HRSS Operations Associate

We are seeking a talented individual to join our HRSS Operations Associate at Mercer. This role will be based in the Philippines. This is a hybrid role that has a requirement of working at least three days a week in the office.

We will count on you to:

• Answer incoming calls, chats, and emails from our colleagues and third party vendors, and provide accurate and detailed information to their HR inquiries, which will be handled within our SLAs
• Supp We are seeking a talented individual to join our Claims Management team at Marsh McLennan. This role will be based in a larger country and is a hybrid role that has a requirement of working at least three days a week in the office. The Claims Manager II will lead a team managing multiple product lines and a major client portfolio with claims exceeding $75M, ensuring high performance and client satisfaction.

We will count on you to:

• Proactively manage departmental performance to achieve quality, compliance, and productivity targets.
• Lead operational activities, manage workloads, and ensure team performance meets client agreements and regulatory requirements.
• Oversee service delivery, ensuring adherence to compliance and professional standards while resolving business issues.
• Manage complex claims and negotiations, providing expertise and guidance to colleagues and stakeholders.

What you need to have:

• Bachelor's Degree or equivalent university degree; CII qualification preferred.
• At least 7-10 years of work experience, with a minimum of 7 years in claims/technical insurance or financial services and 5 years in management.
• Strong communication, organizational, and interpersonal skills, with proficiency in Microsoft Office tools.

What makes you stand out:

• Proven experience in resource and cost management within the insurance market.
• Strong leadership qualities and the ability to influence multiple stakeholders.
• Experience in handling complex negotiations and managing significant value claims.

Why join our team:

• We help you be your best through professional development opportunities, interesting work, and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients, and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world's top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit , or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

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