Front Office Associate

1 week ago

Manila, National Capital Region, Philippines UNIVERSITY PAD RESIDENCES Full time

Job Title: Front Office Associate

Location: University Pad Residences Taft / UPad Taft - 912 P. Ocampo St, Malate, Manila

Reports To: Front Office Officer/Manager

Qualification

  • Bachelor's degree in Hospitality/Tourism/Hotel Management, Marketing, Business, or another relevant field.
  • With good written and oral communications skills.
  • Detail-oriented with ability to plan, prioritize, organize and execute work with minimum supervision.
  • Customer service oriented.
  • Has a positive attitude, a friendly demeanor to create a welcoming environment.
  • Knowledge of reservations system or PMS software is a plus.
  • Fresh graduates are welcome to apply.

Duties

  • Welcomes and assists guests during check-in and check-out, ensuring compliance with dormitory/hotel policies and procedures.
  • Responds promptly and courteously to guest inquiries, concerns, and complaints, escalating issues to the appropriate department when necessary and ensuring proper follow-up.
  • Builds and maintains strong rapport and positive public relations with guests, patrons, and long-term residents.
  • Coordinates with housekeeping and maintenance teams regarding room status, cleaning schedules, and repair requests.
  • Ensures adherence to dormitory/hotel policies, safety protocols, and house rules.
  • Supports administrative tasks such as filing, report preparation, inventory monitoring, and documentation as required.
  • Performs other front office and operational duties as assigned by management.

Job Types: Full-time, Permanent, Fresh graduate

Pay: Php19, Php20,000.00 per month

Benefits:

  • Additional leave
  • Company Christmas gift
  • Company events
  • Health insurance
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee

Ability to commute/relocate:

  • Manila: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Bachelor's (Required)

Experience:

  • Front desk: 1 year (Preferred)

Language:

  • English (Required)

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