Associate Director of Operations

2 weeks ago

Iloilo City, Western Visayas, Philippines T3Cogno Full time

Job Title:

Associate Director – RCM Operations

Location:

Ilo-ilo

Department:

Revenue Cycle Management (RCM)

Reports To:

Director – Revenue Cycle Management

Type:

Full-Time | Onsite

Experience Required:

15+ years in BPO, with at least 4–5 years in a senior managerial or leadership role and 3 to 5 years in RCM

Job Summary:

The Associate Director – RCM Operations is responsible for overseeing and leading day-to-day operations across the revenue cycle functions including medical billing, coding, charge entry, payment posting, accounts receivable (AR) follow-up, denials management, and patient collections. The role will ensure KPIs are met, identify and drive process improvements, ensure compliance with payer and regulatory guidelines, and lead a high-performing team to deliver superior RCM outcomes.

Key Responsibilities:

  • Lead and manage RCM operations across all functions (billing, coding, AR, denials, and collections).
  • Set departmental goals aligned with company objectives and monitor team performance against KPIs and SLAs.
  • Drive initiatives to improve first-pass claim acceptance, reduce AR days, and improve cash collections.
  • Collaborate with clients, payers, and internal stakeholders to resolve escalated issues and optimize processes.
  • Ensure compliance with payer guidelines, HIPAA, and internal company policies.
  • Support onboarding and transition of new clients into RCM operations.
  • Partner with IT and automation teams to implement tools/technologies (e.g., RPA, AI/ML) for workflow improvement.
  • Mentor and guide managers, team leads, and frontline staff to promote professional development and operational excellence.
  • Prepare and present regular performance reports, root cause analyses, and strategy updates to senior leadership.
  • Identify gaps, lead continuous improvement efforts, and streamline operations across the revenue cycle.
  • Work with quality and training teams to ensure accuracy, consistency, and upskilling within the team.

Required Qualifications:

  • Bachelor's degree in Business Administration, Healthcare Management, or a related field (master's preferred).
  • Minimum of 3-5 years in RCM operations with at least 5 years in a leadership role.
  • Deep understanding of end-to-end revenue cycle processes in the US healthcare system.
  • Experience managing large teams (100+ FTEs) in a BPO/KPO or healthcare provider setting.
  • Proven ability to meet/exceed collection targets and performance metrics.
  • Strong analytical, leadership, and communication skills.
  • Proficiency with EMR/PM systems (e.g., Epic, Cerner, Athena), RCM tools, and analytics dashboards.

Preferred Skills:

  • Certification in Medical Billing/Coding (e.g., AAPC or AHIMA) is a plus.
  • Experience in implementing automation or digital transformation initiatives in RCM.

Interested candidates can share their resumes to or reach out to my what's app or Viber number

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