Billing Officer

Join Our Professional Community: Forge Connections, Shape Futures, Together, Powering Businesses Worldwide

Are you ready to be part of a professional community that's powering businesses globally to save, grow and transform? Do you want to work with innovative technology, alongside talented professionals who share your passion for excellence? Look no further - hammerjack has the perfect opportunity for you

Role: Billing Officer (AR & Collections)
Location: Remote

About Us:
At hammerjack, we're not just another outsourcing company - we bring together skilled professionals from the Philippines with businesses worldwide, leveraging expert operations and the latest technology to create connections that empower our community. Our mission? To improve lives by fostering meaningful professional relationships and driving success on a global scale.

Our Impact:
Over the years, we've built workplaces that empower employees to thrive, contributing in meaningful ways to the success and culture of companies around the globe. With our focus on professional services and our people-first culture, hammerjack has become a trusted partner for businesses and professionals alike, humanizing the outsourcing industry one connection at a time.

Job Overview

The Billing Officer (AR & Collections) is responsible for end-to-end billing, accounts receivable, and collections activities to ensure accurate invoicing, strong cash flow, and timely debt recovery.

This role requires hands-on experience in enterprise environments, including active customer collections via phone and email, and daily use of SAP or a comparable enterprise ERP system.

The role operates with a high level of ownership and autonomy, partnering closely with internal stakeholders and external customers to resolve billing issues, manage overdue accounts, and maintain accurate financial records. Experience in services-based or project-based environments is highly regarded.

Key Responsibilities
Billing & Accounts Receivable

• Manage end-to-end billing processes, ensuring accurate and timely invoice generation

• Maintain customer accounts, billing schedules, and payment terms in SAP or an enterprise ERP system

• Investigate and resolve billing discrepancies, disputes, and account queries

• Ensure compliance with internal controls, policies, and financial procedures

Collections & Credit Control (Non-Negotiable)

• Proactively manage collections for outstanding and overdue accounts

• Conduct collections activities via phone and email, maintaining professional and effective customer communication

• Negotiate payment plans and follow up on agreed commitments

• Escalate delinquent accounts in line with internal credit policies

• Maintain accurate and detailed records of collections activity and customer interactions

Reconciliations & Reporting

• Perform AR reconciliations, unapplied cash analysis, and account reviews

• Monitor aging reports and identify risks to cash flow

• Prepare AR and collections reports for internal stakeholders

• Support month-end close activities related to AR and billing

Stakeholder Collaboration & Process Improvement

• Work closely with Sales, Customer Service, and Finance teams to resolve account issues

• Support audits and compliance reviews as required

• Identify opportunities to improve billing accuracy, collections effectiveness, and system processes

Qualifications & Experience

• Diploma or Bachelor's degree in Accounting, Finance, Business, or a related field (preferred)

• High-Intermediate to Senior-level experience in billing, accounts receivable, and collections

• Non-negotiable: Strong hands-on experience using SAP or an enterprise-level ERP system

• Non-negotiable: Proven experience conducting collections via phone and email

• Highly desirable: Experience in a services-based or project-based environment

Systems & Tools

• SAP or enterprise ERP systems (required)

• Billing and Accounts Receivable modules

• MS Excel (intermediate to advanced)

• Reporting and reconciliation tools

• CRM or customer account management systems (advantageous)

Key Skills & Attributes

• Confident and professional phone manner for collections discussions

• Strong written communication for email follow-ups and dispute resolution

• High attention to detail and accuracy

• Resilience and persistence in managing overdue accounts

• Strong time management and prioritization skills

• Ability to work independently and take ownership of outcomes

• Customer-focused mindset with sound professional judgment

What's in It for You:

• Flexibility: Work hybrid (remotely and from one of our inspiring offices) and enjoy a better work-life balance
• Inspiring Workspaces: Our offices are strategically located and designed to fuel your best work.
• Free Unlimited Barista Coffee and Booze: Enjoy refreshments from our cafe and beverage bar.
• Dynamic Open Spaces: Conducive for productivity and creativity.
• State-of-the-Art Security: Ensuring your safety and peace of mind.
• Game Rooms: Take a break and unwind with our recreational facilities.
• Competitive Compensation: Your talents deserve to be rewarded We help you negotiate with our clients.
• Professional Growth: Access to ongoing training and development opportunities to help you reach your full potential.
• A Supportive Community: Join a diverse and inclusive team that's dedicated to your success.
• Global Impact: Be part of something bigger and make a difference on a global scale.

Ready to Make a Difference?

If you're ready to join a dynamic team and be part of something truly special, we want to hear from you Apply directly on this job ad, and let's forge a brighter future together

hammerjack is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

---