Report Analyst

8 hours ago

Quezon City, National Capital Region, Philippines Afni, Inc. Full time $104,000 - $130,878 per year

AFNI PHILIPPINES INC.
is currently looking for
Reports Analyst

We offer competitive salary and benefits

-With HMO up to 4 FREE Dependents

-Insurance

-Medical Reimburements worth 10,000

more benefits ...

Minimum Job Requirements (Education, Experience, Skills):

  • Candidate must be a College Graduate
  • 2 years relevant experience
  • Any experience in BPO/Call Centers is favorable
  • Willing to work in Commonwealth Quezon, City
  • Can start ASAP

Essential Functions and Responsibilities:

The Training Coordinator is responsible in coordinating strategic training initiatives and projects from start to finish, including tracking and reporting progress to Afni's Global Training Leadership Team. Expected to oversee key deliverables that have a direct impact on New Hire experience, performance, compliance, and revenue.

  • Track performance of new hire classes for both US & PH Geos by collating data such as but not limited to throughput, performance in nesting/learning lab/NEE, and new hire surveys.
  • Create, maintain, and audit reports such as but not limited to trainer observation, supplemental completion, compliance, productivity.
  • Create and maintain global training quarterly scorecard.
  • Liaise with finance/procurement team to complete training budget requests.
  • Manage new hire training seat capacity by attending weekly hiring meetings, tracking cancelled/additional classes, and communicating updates to recruitment, training, HR, RMG and operations.
  • Handle and solve ticket requests such as but not limited to DTR issues, training material requests, schedule changes, SharePoint access request and errors.

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