Sales Supervisor

2 days ago

Pasig City Philippines BEL USA Full time ₱300,000 - ₱600,000 per year

Summary:
We are searching for a dedicated, supportive Sales Contact Center Supervisor who can coach and motivate call center representatives as they field calls from clients. The Contact Center Supervisor will hire employees and assist in the training process, ensuring that every agent is well prepared for their calls. They will continue to support agents after training by monitoring their progress, ensuring that they understand and meet expectations, answering their questions, and providing them with ongoing coaching opportunities and inspiration. You should be analytical, supportive, and prepared to act a resource to agents.

To succeed as a Contact Center Supervisor, you should be focused on helping your team build necessary skills and knowledge, so they can better support customers. You should be supportive, communicative, and attentive.

Essential Duties and Responsibilities include the following: Other duties may be assigned to meet business needs.

  • Hiring, training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products.
  • Ensuring agents understand and comply with all contact center objectives, performance standards, and policies.
  • Answering agent questions regarding best practices or difficult calls.
  • Identifying operational issues and suggesting possible improvements.
  • Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
  • Preparing reports and analyzing data to assist management as they determine contact center goals.
  • Working with other supervisors and management team members to support agents and maximize customer satisfaction.
  • Perform all other duties and or projects as assigned by a supervisor or manager.

Requirements:

  • High School Diploma or equivalent, but more education, especially in management, is preferred.
  • Call center, customer service, or supervisory experience may be required.
  • Proficiency with technology, especially computers, software applications, and phone systems.
  • Exceptional verbal and written communication skills.
  • Strong understanding of company products, policies, and services.
  • Ability to coach, train, and motivate employees and evaluate their performance.
  • Excellent problem solving, leadership, and customer service skills.
  • Analytical, efficient, and thorough.
  • Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours.

For internal applicants:

  • No active CA
  • No behavior and attendance issue
  • Regular employee

#LI-Remote

#LI-JS

  • Sales Supervisor

    4 weeks ago

    Pasig, Philippines BEL USA LLC Full time

    Sales Supervisor Join to apply for the Sales Supervisor role at BEL USA LLC 1 day ago Be among the first 25 applicants Summary We are searching for a dedicated, supportive Sales Contact Center Supervisor who can coach and motivate call center representatives as they field calls from clients. The Contact Center Supervisor will hire employees and assist in the...

  • Sales Supervisor

    2 days ago

    Pasig, National Capital Region, Philippines BEL USA LLC Full time ₱900,000 - ₱1,200,000 per year

    SummaryWe are searching for a dedicated, supportive Sales Contact Center Supervisor who can coach and motivate call center representatives as they field calls from clients. The Contact Center Supervisor will hire employees and assist in the training process, ensuring that every agent is well prepared for their calls. They will continue to support agents...

  • Inside Sales Supervisor

    1 week ago

    Pasig, National Capital Region, Philippines Mclink Copy Services Phils. Inc. Full time ₱300,000 - ₱600,000 per year

    Company DescriptionWith almost 30 years of experience, Mclink Asia Pte Ltd established its business in the Philippines, located at Ortigas Center, Pasig City. Mclink Copy Services Phils. Inc. has been known for developing high-quality brands of printing and photocopying supplies. Our services focus on photocopier machine sales and rentals, machine...

  • Inside Sales Supervisor

    4 weeks ago

    Pasig, Philippines Mclink Copy Services Phils. Inc. Full time

    About Mclink Copy Services Phils. Inc. Mclink Copy Services Phils. Inc. is part of Mclink Asia Pte Ltd, a company with almost 30 years of experience in the Philippines. Located at Ortigas Center, Pasig City, the business specializes in high‑quality brands of printing, photocopying supplies, and office solutions, helping businesses manage and share...

  • Area Supervisor

    3 weeks ago

    , Davao del Sur, Philippines DVO6-Harlem sales Full time

    Share Job Description Government Mandated Benefits We are seeking an experienced and motivated Area Supervisor to oversee the day-to-day operations in a designated area. The Area Supervisor will manage a team of employees, ensuring high standards of performance, productivity, and customer service. This role involves monitoring operations, providing training...

  • Area Sales Supervisor

    5 days ago

    , , Philippines Allianz PNB Life Insurance Inc. Full time

    We are looking for passionate and driven individuals to join our team as Life Insurance Sales Supervisors. This role is ideal for those who love connecting with people and have a genuine desire to help others by offering life, health, protection, education, and retirement insurance solutions. Key Responsibilities: Recruit, lead, and mentor a team of...

  • Area Sales Supervisor

    7 days ago

    , Davao Region, Philippines Sonic Sales & Distribution, Inc. Full time

    Responsibilities Manage and oversee sales activities within a designated area. Develop and implement sales strategies to achieve targets. Train and mentor sales representatives to enhance performance. Analyze market trends and competitor activities. Build and maintain relationships with key clients and stakeholders. Prepare regular reports on sales...

  • Sales Supervisor

    6 days ago

    Pasig, National Capital Region, Philippines The Evergreen Chapels Pasig Inc. Full time ₱1,200,000 - ₱3,600,000 per year

    Making presentations & offering product for saleDeveloping new relationships & maintaining existing client relationshipEnsuring proper servicing and after sales support to clientsCommunicate performance reports and market data to managementAchieve agreed upon sales targets and outcomes within scheduleEvaluate and set targets on how to achieve them.Supervise...

  • Sales Supervisor

    2 weeks ago

    Pasig, National Capital Region, Philippines Power Mac Center Full time ₱900,000 - ₱1,200,000 per year

    The Sales Supervisor will oversee the daily operations of the sales team and ensure that sales targets are consistently achieved while maintaining excellent relationships with channel distribution partners. This role requires strong leadership, strategic thinking, and the ability to motivate and guide a team toward achieving revenue and customer satisfaction...

  • Area Sales Supervisor

    3 weeks ago

    , Davao del Sur, Philippines Sonic Sales & Distribution, Incorporated Full time

    Manage and oversee sales activities within a designated area. Develop and implement sales strategies to achieve targets. Train and mentor sales representatives to enhance performance. Analyze market trends and competitor activities. Build and maintain relationships with key clients and stakeholders. Prepare regular reports on sales performance and forecasts....