Front Staff

JOB RESPONSIBILITIES

• Reporting to the Front Leader under Operations
• Responsible for learning the complete food menu, operating a point of sale (POS) machine, communicating with customers, and assisting other restaurant front staff as needed
• Handling of petty cash and change fund
• Welcomes and greets customers courteously and help determine their orders
• Processes customer orders and record them in the restaurant database/POS machine
• Accepts payment from customers in cash or by credit card, and make change accurately and efficiently
• Processes credit card payments by entering transactions into a computer system or swiping cards through a POS terminal (if applicable)
• Issues receipts to customers
• Deals with returns and refunds as necessary
• Maintains cash control over register drawer and verifies amounts are correct
• Relays customers' orders to the kitchen staff, specifically, the assemblers
• Places food orders in the appropriate bags and boxes for takeout, pick up, and delivery transactions
• Ensures all orders are delivered to the customers in a timely manner
• Responds to customer inquiries, and record customer suggestions and complaints
• Handles customer complaints regarding menu items, specials, or prices
• Requesting identification from customers when they pay with a credit card, or avail senior / PWD discounts
• Tally money in the cash drawer at the beginning and end of each work shift
• Stocking of cashier and packaging supplies as necessary
• Managing shelves, tracking inventory, and keeping the work area clean and organized
• Rotates among all kind of transactions
• Coordinates with the delivery riders regarding the orders to be delivered and endorses change fund
• Responsible for replacing staff who are out sick or on vacation and for arranging coverage in cases of emergency absence
• Perform other job-related functions as assigned

JOB QUALIFICATIONS

• High school diploma or equivalent.
• At least 6 months of previous experience as a cashier or in a customer service role is preferred.
• Strong mathematical skills for accurately handling cash transactions.
• Excellent interpersonal and communication skills.
• Ability to work efficiently and handle high-pressure situations during peak hours.
• Attention to detail to ensure accurate order processing and cash handling.
• Familiarity with point-of-sale (POS) systems is a plus.
• Friendly and courteous demeanor when interacting with customers.
• Basic computer skills for data entry and order processing.
• Dependable and punctual with a strong work ethic.
• Flexibility to work evenings, weekends, and holidays as required.

Job Type: Part-time

Pay: Php14, Php16,000.00 per month

Expected hours: No more than 40 per week

Benefits:

• Flexible schedule
• Flextime
• Paid training
• Promotion to permanent employee

Work Location: In person