Client Service Senior Associate

2 weeks ago

Quiapo District, Philippines JPMorgan Chase & Co. Full time $60,000 - $100,000 per year
Job Description

Job Responsibilities:
  • Utilize data literacy and reporting analytics to manage client relationships.
  • Analyze data to identify trends and develop strategies for client satisfaction.
  • Provide insightful reports to enhance client service and experience.
  • Collaborate with stakeholders to resolve client issues and escalations.
  • Lead communication efforts until resolution and manage a team.
  • Contribute to business resiliency and develop talent.
  • Foster a diverse culture and drive positive experiences.
  • Lead transformation initiatives and build trust with stakeholders.
  • Create effective processes and identify issues.
  • Design solutions and quantify financial impacts.
Required qualifications, capabilities, and skills:
  • At least four years in leadership, showing professional presence and adaptability.
  • Minimum three years in operations, portfolio management, accounting, technology, analytics, training, or process improvement, with client interaction exposure.
  • Proven experience delivering high-quality presentations and reports.
  • Strong communication, organization, and project management skills.
  • Intermediate to advanced proficiency in MS Office tools (Excel, PowerPoint), Alteryx, and SharePoint
Preferred qualifications, capabilities, and skills:
  • Experience with Treasury Products and Financial Accounts.
  • Strong conceptual thinking abilities.
  • Exceptional analytical and problem-solving skills.
  • Ability to manage competing priorities and work under pressure.
  • Experience in leading client transformation initiatives for operational efficiencies.
About Us

About the Team

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