Store Supervisor

7 days ago

Imus A, Philippines J2Z Group Full time

The Store Supervisor is responsible for overseeing the daily operations of the restaurant, ensuring a high level of customer satisfaction, maintaining staff performance, and achieving the restaurant's financial goals—particularly sales targets. This role involves leadership, strategic planning, and hands-on supervision to drive revenue growth while maintaining food quality, service excellence, and operational efficiency.

KEY RESPONSIBILITIES:

Staff Leadership & Team Management

· Hire, train, and supervise front-of-house and back-of-house staff.

· Set clear performance expectations and ensure team accountability.

· Motivate employees to deliver excellent service and meet sales goals.

· Schedule staff effectively to balance labor cost and service efficiency.

· Conduct regular meetings and training sessions for skill development and team alignment.

Customer Service & Experience

· Ensure all guests receive outstanding service in a timely and friendly manner.

· Respond to customer feedback, concerns, and complaints with professionalism.

· Create a welcoming atmosphere that encourages repeat business and customer loyalty.

· Monitor service quality and provide coaching to improve the guest experience.

Sales & Revenue Generation

· Drive the restaurant toward meeting and exceedingly daily, weekly, and monthly sales targets.

· Monitor sales trends and adjust strategies accordingly (menu optimization, pricing, promotions).

· Collaborate with the kitchen and service teams to upsell high-margin items.

· Train staff in suggestive selling and customer engagement techniques.

· Introduce promotions, loyalty programs, and seasonal offerings to attract more customers.

· Analyze sales reports and customer data to identify opportunities for growth.

· Plan and execute local marketing initiatives and community engagement.

Financial & Budget Management

· Prepare and manage budgets, including sales forecasts, labor costs, and operating expenses.

· Monitor P&L (Profit & Loss) statements and take corrective action when necessary.

· Implement cost control strategies to maximize profitability (e.g., portion control, waste reduction).

· Ensure cash handling, billing, and banking procedures are followed accurately.

· Work with the finance team or owner to review financial performance and make data-driven decisions.

Inventory & Supply Chain Management

· Oversee ordering, receiving, and storing of inventory.

· Maintain optimal stock levels to avoid overstocking or shortages.

· Ensure proper storage, rotation, and usage of ingredients (First-In, First-Out – FIFO).

· Conduct regular inventory audits and report discrepancies or waste.

· Build good relationships with suppliers to negotiate prices and ensure timely delivery.

Compliance & Standards

· Ensure full compliance with local health, safety, labor, and licensing regulations.

· Maintain food safety and hygiene standards as per local laws and internal policies.

Job Types: Full-time, Permanent

Benefits:

  • Opportunities for promotion
  • Paid training
  • Pay raise
  • Promotion to permanent employee

Work Location: In person

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