Hospice Clinical Support Specialist

3 days ago

Manila, National Capital Region, Philippines AdminEdge Full time

Position: Hospice Clinical Support Specialist

Job Type: Part-time (20 hours/week)

Location: Remote, US-PST daytime hours

Overview

We are seeking a highly skilled Hospice Clinical Support Specialist to assist our clinical leadership and interdisciplinary team with documentation, survey preparation, and operational clinical support. This role requires a licensed clinician (RN, LVN/LPN, or equivalent) with hospice experience and strong proficiency in WellSky. The ideal candidate is detail-oriented, knowledgeable about hospice regulations (or quick to learn), and able to support high-quality, compliant patient care.

Key Responsibilities

Clinical & Documentation Support

  • Assist with hospice visit notes, documentation accuracy, and timely chart updates.
  • Review clinical records for compliance, completeness, and consistency.
  • Support clinicians by organizing and entering clinical data into WellSky.
  • Ensure documentation aligns with hospice guidelines and regulatory requirements.
  • Help prepare records and materials for IDG meetings.
  • Manage documentation backlogs such as unsigned orders, late entries, and pending visit notes.
  • Track expiring certifications, required signatures, and upcoming recertifications.
  • Monitor and follow up on missing or incomplete documentation from field staff.

Survey Preparation & Compliance Support

  • Assist with survey readiness, including gathering required documents and ensuring compliance with state and federal hospice regulations.
  • Help maintain organized, audit-ready files and quality assurance documentation.
  • Identify potential documentation gaps and communicate needed corrections.
  • Stay informed on hospice guidelines or learn them quickly through training.

Operational & Team Support

  • Provide virtual administrative and clinical coordination support to the interdisciplinary team.
  • Assist with policy, procedure, and compliance workflows.
  • Track patient status changes and ensure documentation is updated in a timely manner.
  • Support intake coordination, including processing new referrals and uploading documentation.
  • Monitor inboxes, triage messages, and route clinical communication appropriately.
  • Assist with schedule coordination, visit confirmations, and follow-ups with field staff.
  • Process physician orders and ensure timely signature return.
  • Upload labs, hospital records, and external documents.
  • Verify visit frequencies and update care plans.
  • Monitor pending tasks in WellSky and clear aged tasks.
  • Maintain a high standard of professionalism, confidentiality, and patient-centered focus.

Preferred Skills & Qualifications

  • Licensed clinician (RN, LVN/LPN, or equivalent) required.
  • Hospice experience required.
  • Proficiency with WellSky required.
  • Strong understanding of hospice regulatory guidelines, or ability to learn quickly.
  • Excellent written and verbal communication skills.
  • Highly organized with strong attention to detail.
  • Ability to work independently and meet deadlines without compromising quality.
  • Experience supporting survey readiness is a plus.

Bonus / Nice-to-Have Skills

  • Experience in quality assurance or compliance roles.
  • Strong knowledge of Medicare hospice guidelines.
  • Familiarity with interdisciplinary team workflows.

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