
Team Lead
1 day ago
Team Lead
Job Description
RESPONSIBILITIES
- Managing the day-to-day activities of the team.
- Motivating the team to achieve organizational goals.
- Developing and implementing a timeline to achieve targets.
- Delegating tasks to team members
- Conducting training of team members to maximize their potential
- Empowering team members with skills to improve their confidence, product knowledge, and communication skills.
- Conducting quarterly performance reviews.
- Contributing to the growth of the company through a successful team.
- Create a pleasant working environment that inspires the team.
QUALIFICATIONS
- Proven experience in BPO Healthcare for 3 to 5 years
- Proven knowledge in ASA, CSAT, AHT
- Can start ASAP
- Bachelor's degree required
- People Management
- Excellent communication Skills
- Demonstrable analytical skillset
- Organized & Self-Motivated
- Results-Oriented
- Confidence and skillful negotiating skills.
- Strong organizational skills to give the team direction.
- Set goals for the team to achieve.
- Understand and communicate all of the organization's items, activities, processes, and standards to the team.
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