service delivery manager
2 weeks ago
Key Responsibilities:
- Lead and manage SCM teams, ensuring high-quality output, adherence to SLAs/KPIs, and accurate reporting.
- Serve as primary business partner and consultant for SCM transition projects and operational improvements.
- Standardize and enhance SCM processes to optimize efficiency, compliance, and service quality.
- Collaborate with stakeholders, including finance and executive management, to drive effective service delivery.
- Uphold governance, internal controls, and corporate compliance standards.
Qualifications:
- Bachelor's degree in Business, Communication, or related field.
- Extensive experience as a Service Delivery Manager with SCM process experience , preferably in a Multinational or Shared Services environment.
- 7–10 years of experience leading global transition projects for SCM-related migrations to offshore locations.
- 15+ years of people management in a global setting.
- Strong expertise in enterprise-wide SCM implementations, operational support, regulations, compliance, and internal controls.
- Excellent analytical, problem-solving, and decision-making capabilities.
- Proficient in Business English with strong stakeholder management and presentation skills for interaction with Directors and C-level executives.
- Entrepreneurial mindset with the ability and enthusiasm to build, nurture, and develop a young SCM Services organization.
Job Type: Full-time
Pay: Php120, Php150,000.00 per month
Benefits:
- Company events
- Health insurance
- Life insurance
Application Question(s):
- Do you have experience in Supply Chain Management processes? If so, how many years of experience do you have?
- How many years of experience do you have in the Shared Services industry?
Education:
- Bachelor's (Required)
Experience:
- Service Delivery Manager: 5 years (Required)
Work Location: In person
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