Contact Centre Specialist
1 week ago
RESPONSIBILITIES
- Assist the Customer Service Team through all post settlement phone enquiries
- Ensure the timely collection and maintenance of delinquent accounts through controlled policy, processes and legislative requirements
- Ensure customers are provided with the highest level of service within company guidelines
- Ensure that all functions are completed accurately and within service level agreement
- Responsible in handling customer enquiries relating to Mortgage and Auto products via tools and systems
- Ensure the minimization of fraud, credit, and operational losses in the organization to below industry standards
SELECTION CRITERIA
- Candidate must possess at least a Bachelor's/College Degree in any field
- Excellent English communication skills, both verbal and written
- Minimum of two (2) years experience in a Contact Centre or Collections environment
- Knowledge of Australian Finance Regulatory Environment will be an advantage
- Experience in a BPO/multinational institution is preferred
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