Tiktok Shop Assistant

4 days ago

Cebu City, Central Visayas, Philippines Evo Tech Software Solutions Inc Full time

Job Summary:

As a TikTok Shop Assistant, you are responsible for the daily management and optimization of TikTok Shops across clients and brands. You ensure smooth backend operations, product accuracy, customer support, policy compliance, and consistent performance monitoring to support sales growth and shop health.

Duties & Responsibilities:

  • Manage and maintain accurate product listings (titles, images, descriptions, pricing, inventory).
  • Set up and monitor promotions, flash sales, discounts, and bundles.
  • Ensure proper category mapping, keyword optimization, and listing compliance.
  • Handle customer inquiries, reviews, and refund requests within SLA.
  • Coordinate with fulfillment partners to resolve shipping and logistics issues.
  • Monitor and resolve account or product violations, including appeals and updates.
  • Maintain records for violations, disputes, and resolutions.
  • Support TikTok Shop onboarding, setup, and configuration.
  • Prepare and submit weekly performance reports (orders, GMV, CVR, CTR, SKUs, shop health).

Skills:

  • TikTok Seller Center Management
  • E-commerce Operations & Product Management
  • Customer Support & Dispute Resolution
  • Data Tracking & Reporting (Google Sheets / Excel)
  • Basic Design Skills (Canva or Figma)
  • Task & Workflow Management (Zoho)

Work Location / Setup

  • Willing to work onsite in
    Cebu City, IT Park.

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