CSR - Social Media Account (NON-VOICE)

1 week ago

Taguig, National Capital Region, Philippines Talent Outsourcing Channel Solutions Full time ₱250,000 - ₱500,000 per year

About the role

We are seeking a talented and enthusiastic Customer Service Representative (CSR) to join our Social Media Account team at Talent Outsourcing Channel Solutions'. This is a full-time position based in Taguig City, Metro Manila, where you will be responsible for delivering exceptional customer service through various social media platforms.

What you'll be doing

  • Providing prompt and courteous responses to customer inquiries and concerns on social media platforms such as Facebook, Twitter, and Instagram
  • Monitoring and engaging with customers on social media to address their needs and ensure their satisfaction
  • Identifying and escalating complex issues to the appropriate team for resolution
  • Maintaining a positive brand image and upholding the company's values through all customer interactions
  • Assisting with content creation and management for the company's social media channels
  • Collaborating with cross-functional teams to enhance the overall customer experience

What we're looking for

  • At least 1 year of experience in customer service or a call centre environment, preferably in a social media or digital marketing role
  • 0-5 mos. BPO international / any tenure in local BPO
  • Strong communication and interpersonal skills, with the ability to empathize and connect with customers
  • Excellent written and verbal communication skills in English
  • Proficiency in using social media platforms and monitoring tools
  • Ability to work in a fast-paced, deadline-driven environment and multitask effectively
  • A team player with a positive attitude and a passion for delivering exceptional customer service

What we offer

At Talent Outsourcing Channel Solutions', we are committed to providing our employees with a supportive and rewarding work environment. Some of the key benefits you can expect include:

  • Competitive salary and performance-based incentives
  • Comprehensive health and wellness benefits
  • Opportunities for career growth and professional development
  • Vibrant and collaborative work culture
  • Flexible work arrangements and work-life balance initiatives

About us

Talent Outsourcing Channel Solutions' is a leading provider of customer service and contact centre solutions. We have a strong presence in the Asia-Pacific region and are dedicated to delivering exceptional service to our clients and their customers. Our team of passionate and skilled professionals is committed to driving innovation and creating lasting partnerships with our clients.

If you're ready to join a dynamic and customer-centric organisation, we encourage you to apply for this exciting opportunity. Click the "Apply Now" button to submit your application.

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