Emergency Medical Services

Position Title: Emergency Medical Services (EMS) Unit Head

Department: Safety Services

Reports To: Manager - Safety Services

Location: PRC Tower

Purpose Statement

The EMS Unit Head administers and oversees the operations and activities of the Emergency Medical Services Unit. Duties and responsibilities include supervising staff, overseeing training, overseeing emergency response and provision of emergency medical treatment at sites, directing quality assurance, preparing/monitoring budget, performing administrative tasks, providing information to the public, and performing related functions.

Duties and Responsibilities:

Emergency Medical Services Management (40%)

● Ensures that Standard Operating Procedures, rules and regulations, medical care guidelines manual are maintained.

● Develops, publish, updates and promulgates EMS management guidelines/plans to insure that they are consistent with the PRC Management and in accordance with DOH requirements.

● Assignment of staff positions, and development of internal procedures, which enable key persons to conduct an effective coordinated response under emergency conditions.

● Establishes procedures in order to meet PRC-EMS policies. Administers corrective action and/or positive reinforcement as needed. Advises employees of performance concerns and/or positive actions. Performs coaching, training and counselling.

● Serves as the key liaison with the Medical Advisory Group and other stakeholders.

Coordination (15%)

● Coordinates with different chapters' services representatives and/or chapter administrator to ensure EMS program implementations.

● Oversees public relations, fund raising efforts, and sustainability strategies are implemented.

● Coordinates a quality assurance team (QAT) to evaluate run reports and patient care.

● Coordinates with the designated training officer to oversee the department's 7 regional training centres.

Supervision (15%)

● Develops, directs, manages, and evaluates the activities, capabilities, and performance of subordinate personnel, including assigning work, disciplining, transferring, and making compensation and hiring-related decisions.

● Monitors, Supervises, trains, assists and evaluates performance of First Responders, EMTs, and drivers.

● Provides feedback to employees through regular coaching and performance evaluations.

● Supervises procurement of all emergency medical care equipment and supplies.

● Ensures the appropriate tracking and disposal of medical equipment, consumables and supplies.

Planning and Controlling (15%)

● Develops, presents for approval, and manages the Emergency Medical Services budget.

● Oversees the utilization of EMS Fund, in coordination with the Safety Services Manager.

Administration and Support (10%)

● Communicates with various EMS committees, councils, agencies and institutions to promoting the service and lobbying effectively on behalf of the EMS ambulance service.

● Prepare correspondence for both internal and external customers/clients, and various stakeholders.

● Creates forms and develops reports associated with the unit.

Qualifications/Minimum Education:

Bachelor's Degree – Graduate of a 4-year medical/health related course/management

At least 1 year supervisory work experience ; or 3 years technical experience in related field

Personal Qualities:

● Ability to make decisions in-line with organizational goals and values

● Ability to manage multiple tasks

● Collaborates with team members to achieve shared outcomes

● Flexibility and a willingness to contribute outside standard office hours

● Ability to build relationships

Work Experience & Skills:

● At least 2 years work experience in related field.

● Computer literacy (intermediate skills)

● Exceptional interpersonal skills, including communication, coaching and training

● Experience in Pre-hospital management

● Emergency Medical Services Operation

● Ambulance Fleet Management

Equipment Used: Safety Services specific equipment, computer, scanner, printer, copier, telephone and fax machine.

Working Environment: Office Based and Field Work

Key Contacts: PRC NHQ Internal Departments & Employees, PRC Chapters & Employees and Training Related Contacts, Corporate and Enterprise, Road Safety Coalition Members, Government and Non-Government Organization