Branch Operations Head

2 weeks ago

Cadiz Negros Occidental, Philippines City Savings Bank Full time ₱900,000 - ₱1,200,000 per year

Be part of a purpose-driven bank that values simplicity, integrity, magis, and ubuntu.

We are looking for a Branch Operations Head who will lead and inspire a branch team to deliver excellent service, ensure smooth day-to-day operations, and uphold the highest standards of compliance and customer care.

What You'll Do

  • Oversee branch operations and service delivery to ensure compliance with bank policies, regulatory standards, and audit requirements.
  • Safeguard the bank by ensuring zero operational losses, strict controls, and risk management.
  • Drive financial performance by boosting productivity, reducing costs, and promoting branch telesales.
  • Enhance customer experience by addressing inquiries and complaints with speed, empathy, and professionalism.
  • Ensure operational efficiency through proper cash handling, record-keeping, approvals, reporting, and security of branch assets.
  • Lead, mentor, and motivate branch personnel—fostering teamwork, professional growth, and high engagement.
  • Build strong relationships with clients, DepEd partners, regulators, and other stakeholders.
  • Support strategy execution by finding innovative solutions to improve processes and service delivery.

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