Service Desk Analyst

1 day ago

Manila, National Capital Region, Philippines Capgemini Full time $4,000 - $6,000 per year
Role Qualifications

1 – 2 years working experience in a Technical Help Desk Environment providing 1st level phone support to a large customer base.

1 - 2 years' work experience in customer services support or having equivalent kind of skills experience, soft skills a must.

1 - 2 years' experience supporting the following hardware and software: PC, Macintosh, iPhone, Printers. MS-Outlook, Windows 7, 10 OS, MS-Office 2013 and 2016 (Office 365).

Must be able to work independently.

Strong interpersonal , analytical and customer service skills.

Ability to understand and follow oral and written instructions.

Strong English (verbal and written) skills.

Must be amenable to work onsite in Cebu Business Park.

Open to working graveyard shifts and rotating schedules.

Role Description

Service Desk / Technical Helpdesk Analyst may perform one or more of the following:

Troubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution.

Applies understanding and knowledge of information systems products and services to assist users.

Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems.

Coordinates referrals to appropriate technical, professional, or service personnel.

Receives and prioritizes issues and forwards using appropriate escalation procedures.

All other duties as assigned.


  • IT Service Desk

    1 day ago

    Manila, National Capital Region, Philippines Asticom Technology Inc Full time $40,000 - $60,000 per year

    Job Roles and Responsibilities:Team Leadership:• Supervise, coach, and develop a team of Service Desk Analysts• Set clear performance expectations and provide regular feedback.• Conduct performance reviews and address performance issues as needed.• Foster a positive and collaborative team environment.Service Delivery:• Ensure timely and effective...

  • Service Desk Analyst

    5 days ago

    Manila, National Capital Region, Philippines Capgemini Full time

    Join to apply for the Service Desk Analyst (Pasay) role at Capgemini.ResponsibilitiesTroubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution.Applies understanding and knowledge of information systems products and services to assist users.Identifies, investigates and researches user...

  • Service Desk Analyst

    1 day ago

    Manila, National Capital Region, Philippines PACC Full time $40,000 - $60,000 per year

    About the RoleExpansion International is recruiting an IT Service Desk Analyst for our UK-based client. You will be the first point of contact for IT-related queries, providing timely and effective support for hardware, software, and network issues. The role involves troubleshooting, resolving, and escalating incidents while maintaining outstanding...

  • Service Desk Analyst

    6 days ago

    Manila, National Capital Region, Philippines Datacom Full time

    Our PurposeHere at Datacom, we connect people and technology to solve challenges, create opportunities and discover new possibilities for our communities.The Nitty GrittyWe have over 6,200 people across our global offices and generate annual revenue of over $1.2 billion, this makes us one of Australasia's largest professional IT services companies. We have...

  • Service Desk Analyst

    1 day ago

    Manila, National Capital Region, Philippines Datacom Full time $40,000 - $60,000 per year

    Our PurposeHere at Datacom, we connect people and technology to solve challenges, create opportunities and discover new possibilities for our communities.The Nitty GrittyWe have over 6,200 people across our global offices and generate annual revenue of over $1.2 billion, this makes us one of Australasia's largest professional IT services companies. We have...

  • Service Desk Analyst

    1 day ago

    Manila, National Capital Region, Philippines Datacom Full time $60,000 - $80,000 per year

    Our PurposeHere at Datacom, we connect people and technology to solve challenges, create opportunities and discover new possibilities for our communities.The Nitty GrittyWe have over 6,200 people across our global offices and generate annual revenue of over $1.2 billion, this makes us one of Australasia's largest professional IT services companies. We have...

  • Service Desk Analyst

    1 day ago

    Manila, National Capital Region, Philippines Datacom Connect Full time $40,000 - $80,000 per year

    Our PurposeHere at Datacom, we connect people and technology to solve challenges, create opportunities and discover new possibilities for our communities.The Nitty GrittyWe have over 6,200 people across our global offices and generate annual revenue of over $1.2 billion, this makes us one of Australasia's largest professional IT services companies. We have...

  • Service Desk Analyst

    1 day ago

    Manila, National Capital Region, Philippines Capgemini Full time $4,000 - $6,000 per year

    Role Qualifications1 – 2 years working experience in a Technical Help Desk Environment providing 1st level phone support to a large customer base.1 - 2 years' work experience in customer services support or having equivalent kind of skills experience, soft skills a must.1 - 2 years' experience supporting the following hardware and software: PC, Macintosh,...

  • Service Desk Analyst

    1 day ago

    Manila, National Capital Region, Philippines Capgemini Full time $4,000 - $6,000 per year

    Role Qualifications1 – 2 years working experience in a Technical Help Desk Environment providing 1st level phone support to a large customer base.1 - 2 years' work experience in customer services support or having equivalent kind of skills experience, soft skills a must.1 - 2 years' experience supporting the following hardware and software: PC, Macintosh,...

  • Service Desk Analyst

    1 day ago

    Manila, National Capital Region, Philippines Capgemini Full time $3,000 - $6,000 per year

    Role Qualifications 1 – 2 years working experience in a Technical Help Desk Environment providing 1st level phone support to a large customer base.1 - 2 years' work experience in customer services support or having equivalent kind of skills experience, soft skills a must.1 - 2 years' experience supporting the following hardware and software: PC, Macintosh,...