CISCO IP Telephony

Key Responsibilities:● Provide L2/L3 technical support for telephony and contact center platforms, ensuring high availability and optimal performance.● Troubleshoot complex incidents, perform root-cause analysis, and drive timely resolution of voice, call routing, SIP, IVR, CTI, and call flow issues.● Monitor system health, capacity, and performance of...

Required Skill: Expert proficiency in Enterprise IP Telephony.Additional Must to Have Skills: Proficiency in Cisco Call Manager.Strong understanding of VoIP technologies and protocols.Experience in troubleshooting and resolving telephony issues.Familiarity with network infrastructure and its impact on telephony systems.Ability to design and implement...

Job Description:Preferable some Hands-on experience on TelephonyTelephone HandsetsInstall and setup phones, Remove and store phones, New store setups, Conference room support, Headset support, Dialtone issues, Cannot dial issues, Troubleshoot Call Quality, Jabber Soft Phone, Hardware MCS Cisco support, CallManager Support, Unity Voicemail Support, E911...

Position SummaryThe ICT Project Implementation Engineer is responsible for the end-to-end supervision, coordination, and execution of telecom and ICT infrastructure projects. The role involves overseeing installation, configuration, testing, and commissioning of Cisco network equipment (routers, switches, firewalls), Extra-Low Voltage (ELV) systems, CCTV,...

As part of our continued expansion, we are on the lookout for Network Operations Engineers(IC2-G4)to join our growing network teambased in Manila, Philippines. The successful individual will join the global team currently spread across Europe, Asia/Pacific & North America.This position will have a primary focus of the management, support and day-to-day...

Provides technical support related to the installation, configuration, and maintenance of network systems, including LANs, WANs, Firewalls, and wireless networking.Troubleshoots enterprise routing and switching environments, virtual private networking (VPN), IPsec, wireless networking, and voice communications infrastructure/systems including Voice Over IP...

Job PurposeThe role holder works under limited supervision, performing routine activities and taking on non-routine activities. The role holder understands the importance of meeting Service Level Agreements and is focused on meeting customer expectations. The role holder will resolve escalations from other team members and will have a good knowledge of their...

We are seeking a skilled and versatileIT Managerto own and lead the operation of our enterprise-wide communications platforms. The successful candidate will manageany UC or Contact Center technology deployed, integrate messaging and CRM solutions, and align with department stakeholders to support efficient and compliant communication workflows. This role...

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an...

Principal Network EngineerUS Shift / RemoteDescription:TTEC is seeking a well-balanced Principal Network Engineer who has strong practical knowledge in building, maintaining, monitoring & diagnosing issues for both Network Core Technologies (Routing & Switching) as well as Network Security (Firewalls).Key responsibilities:Responsible for the implementation,...